september, 2021

202108sep7:00 pm8:00 pmWebinars - The Key Takeaways from HotDoc's Dental Patient Survey 20217:00 pm - 8:00 pm(GMT+10:00) View in my timeOnline Event Organized By: HotDoc Format:Free,Online

Event Details

Future-proof your dental practice and deliver the unique experience your patients are expecting

Earlier this year, HotDoc released its ‘Dental Patient Survey 2021’ where we surveyed over 500 Australians to get a better understanding of their expectations when visiting a dentist. 

However, what can practices learn from the findings beyond the statistics? Now that we know what patients want and how they behave, are dental practices equipped to deliver the unique experience they are expecting?  

Register now for our free panel discussion that will dive into the key findings from the survey and analyse what the road ahead could potentially look like for the business of dentistry. 

Together with a panel of industry subject matter experts, we will discuss upcoming patient trends, evaluate the digital patient journey, forecast potential opportunities and share industry best practices that will help you and your team future-proof and grow your dental practice.

Key Discussion Topics

Patient Trendspotting

  • Are Australians on the right path towards better oral health?
  • What influences a patient’s loyalty towards a dental practice?
  • What are the key motivators for patients to improve their oral health?

The Digital Patient Journey

  • What is the preferred and most effective way to communicate with patients?
  • How can automation allow dental practices and their teams to better care for their patients?
  • How will embracing technology
  • help dental practices achieve peak efficiency?

Marketing Dentistry in 2021/22

  • Are dental practices focusing too much on their chase for new patients?
  • Are Google Reviews still important in attracting New Patients?
  • Which works better: Referrals or Google Reviews?


Speakers for this event

  • Aiden Somerville

    Aiden Somerville

    Product Specialist - Dental, HotDoc

    Aiden, as a Dental Product Specialist, is passionate about assisting practices with streamlining processes and enhancing patient engagement through utilising health technology. He enjoys working with clinics to find inefficiencies and matching them with HotDoc solutions. Together with the hardworking team at HotDoc, he is confident that we have solutions to help your practice achieve your goals.

    Product Specialist - Dental, HotDoc

  • Caron Dixon

    Caron Dixon

    Practice Manager, bc dental

    Practice Manager, bc dental

  • Dr Thivagar Nirmalann

    Dr Thivagar Nirmalann


    A CPD junkie at heart, Tiv knows what it means to deliver value to our patients. After opening his own successful clinic in Balnarring he has since channeled his love for teaching into his YouTube page where you’ll find everything from his camera settings through to his patient workflow.


  • Dr Toni Surace

    Dr Toni Surace

    Practice Manager, Coach

    Dr Toni Surace graduated from Melbourne University in Dental Science in 1995 and formed her practice, Smile Style Dental in 2000. As a Principal Dentist, Dr Surace, went through the Momentum Management Program and found by implementing procedures, protocols and systems, she could run her practice remotely and leverage her time. This program has enabled her to be selective in the type of dentistry she does personally, and has allowed her to fulfil her other passion of helping dentists run their business more effectively and efficiently.

    Practice Manager, Coach


HotDocHotDoc is Australia’s largest and most trusted patient engagement platform with over 18,000 listed doctors and 6 million active patients. More than 1 in 4 Australians use HotDoc to connect with their preferred doctor. Patients use the platform to book online and better manage their (and their family’s) health. While practices and practitioners use HotDoc as an all-in-one solution to connect with new and existing patients. At our core, our mission is to improve the health care experience for everyone in Australia. We do this by giving clinics access to online bookings, telehealth, appointment reminders, SMS recalls for clinical reminders and results, mobile and kiosk check-in, digital new patient registration forms, online prescription renewals, and tools for encouraging preventative health.


(Wednesday) 7:00 pm - 8:00 pm(GMT+10:00) View in my time





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