Diagnosing pain
Dr Sara Firouzabadi
A correct diagnosis is key to being able to manage a patient’s complaint. Learn quick and simple ways to diagnose the cause of pain, making sure causes are not missed.
At the conclusion of this session, participants will be able to:

• Follow a logical set of steps to arrive at a pain diagnosis
• Be able to use the diagnosis to efficiently convey treatment options
• Develop strategies to quickly and confidently get patients out of pain

Communication under pressure
Dr Elizabeth Milford
When the dental clinic feels like a pressure cooker, emotions can run high. Time pressures, pain, fatigue; all these can make a situation where saying the right thing is vital. Learn how to cut through the chaos and deliver meaningful and impactful messages with these core communication skills.
At the conclusion of this session, participants will be able to:

• • Recognise conversational cues from the patient
  • Manage stress and fatigue, and reduce emotions
  • Deliver advice clearly for impact, considering short and long-term outcomes
  • Obtain consent, including financial consent.

Part 1 – Wednesday 6 May 2020
Part 2 – Wednesday 10 June 2020

RSVP by 27th April 2020