march, 2021

This is a repeating event

202131mar9:00 am5:00 pmThe Proactive Front Office Coordinator9:00 am - 5:00 pm(GMT+11:00) View in my timeOnline Event Organized By: The Momentum Discipline:Business,CommunicationFormat:Online

Event Details

Set the tone for the practice as you lead office morale and production. Front office coordinators are the face of the practice, and make an immeasurable difference to the experience of the patient and the success of the practice. This course focuses on advanced phone skills, handing objections, methods to maximise bookings and increase appointment commitment, and ways to structure the ideal day.

You will learn:

  • advanced phone skills for converting new callers into patients
  • methods to maximise bookings, handle emergencies, increase appointment commitment and prevent cancellations
  • crucial conversation methods to handle objections and reduce conflict.
  • masterful communication skills to build patient loyalty
  • how to make sure you and your practice get a reputation for wonderful patient care.


Speakers for this event

  • Rebbeca Mason

    Rebbeca Mason

    Specialist Practice Management

    Dental Practice Management can sometimes be like running a zoo. But Rebbeca Mason who is an industry leading Specialist Practice Management Consultant is an expert lion tamer. During her 25-years in the industry she has nursed, sat behind the Front office desk and prior to joining Momentum in 2018 she was successfully managing a group of 4 Dental Practices who grew during her time there. She understands the importance of systems and the integration of them into the Practices so the practice thrives. Since joining Momentum Rebbeca has been challenging, training and leading Dental Assistants, Front Office Coordinator and Practice Managers all over Australia.

    Specialist Practice Management


The MomentumWe want you to understand how the differences we make contribute to your success. To achieve that, we want you to know our founding story. Jim Pride was a dentist and the Assistant Dean at the University of the Pacific School of Dentistry in California. He saw a gap in the training of new dentists who wanted to own their own practices. He recognised that they needed business training as well as clinical training. Jim established Pride Institute in the 1970s. Twenty-five years later, an Australian dentist by the name of Phillip Palmer travelled 16,000 kms from Australia to the US to receive Prides management training. It was here that he met his expert trainer and mentor, Randi Goda. He loved what Pride was doing and enticed Goda, a psychologist and lawyer, to come to Australia to establish Pride Practice Australia in 2000. Palmer and Goda were in business for a year. Then they both went out on their own. Philip Palmer started Prime Practice and Randi Goda launched Momentum. This moment in history defines the difference between Momentum and others. Randi’s years of serving the dental industry as a lawyer and psychologist meant she knew how to enhance a practice’s profits by providing business acumen and high performance mentoring. Just as a Louis Vuitton purse is made with supreme care and every Mercedes is engineered to perfection, Momentum chose quality over quantity. This meant more in-depth mentoring and tailored training. Momentum only want people who care to grow in their programs. People who want to grow their practice, their team and themselves. In 2008, like so many dentists, Dr. Toni Surace was struggling. Balancing work and a young family, she was wrestling with depression and anxiety while running her practice. The strain led to hospitalisation. She knew she needed help with her practice. She tried bits and pieces of different practice management programs but nothing felt right until Momentum. “I remember my very first Momentum short course. I loved it. I leaned over to the person beside me and said, One day, I’ll be doing that. I took my whole practice through Momentum’s program and achieved high profits, a happy team, and, for the first time, a balanced life. I loved the program so much that four years later I bought the company. I am now on a mission to help dentists grow their practice and have a great life in this amazing industry.” Dr. Toni strengthened the tradition of Momentum’s bespoke approach. She is proud of creating the most relationship-focused management practice in Australia and New Zealand. Dentistry is a relationship business. Yes, we help you grow every facet of your business but it’s more than just the bottom line. We teach you to be a leader. We help you to read people, your patients and your staff so you see situations with crystal clarity and act wisely and consistently. This level of attentiveness builds you and your teams reputation for being exceptional. Being a practicing dentist and having dental professionals on our team gives us credibility. Clients see that we’ve done it and know they can do it too. When people ask us why they should choose us, we explain that we care more.


(Wednesday) 9:00 am - 5:00 pm(GMT+11:00) View in my time




$850 plus GST

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