Pixel

The Proactive Dentist-Patient Communication & Case Presentation

202122may9:00 am5:00 pmThe Proactive Dentist-Patient Communication & Case Presentation9:00 am - 5:00 pm(GMT+10:00) View in my time Event Organized ByThe MomentumDisciplineBusiness,CommunicationFormatOnline

Event Details

Presentations without selling, strengthen patient relationships and improve dentist-patient etiquette. Build trust with your patients and create loyalty towards your practice by using relationship building techniques based on solid neuroscience.

You will learn:

  • Communication mastery beyond scripted verbal skills.
  • Ethical management of patients’ expectations, needs and wants.
  • How to understand what a patient really wants, and the truth about what’s standing in their way.
  • Planning and preparation for case presentation.
  • How to present financial options to your patients without scaring them away.

more

Speakers for this event

  • Dr Toni Surace

    Dr Toni Surace

    Practice Manager, Coach

    Dr Toni Surace graduated from Melbourne University in Dental Science in 1995 and formed her practice, Smile Style Dental in 2000. As a Principal Dentist, Dr Surace, went through the Momentum Management Program and found by implementing procedures, protocols and systems, she could run her practice remotely and leverage her time.

    This program has enabled her to be selective in the type of dentistry she does personally, and has allowed her to fulfil her other passion of helping dentists run their business more effectively and efficiently.

    Practice Manager, Coach

  • Emanuel Recupero

    Emanuel Recupero

    Innovator and provider of dental education

    Emanuel Recupero is a well-known innovator and provider of dental education. He used his extensive marketing experience to create an internationally recognised brand: Dental Ed. He has seen many practices and met thousands of dentists from around the world, and he realised that they all share the same concerns with the economic changes and powerful corporate organisations monopolising the dental industry. In response to that, he has developed unique tools to attract more patients, increase productivity, and keep practices competitive and prospering in the new competitive age.

    Innovator and provider of dental education

Organizer

The Momentum

We want you to understand how the differences we make contribute to your success. To achieve that, we want you to know our founding story. Jim Pride was a dentist and the Assistant Dean at the University of the Pacific School of Dentistry in California. He saw a gap in the training of new dentists who wanted to own their own practices. He recognised that they needed business training as well as clinical training. Jim established Pride Institute in the 1970s. Twenty-five years later, an Australian dentist by the name of Phillip Palmer travelled 16,000 kms from Australia to the US to receive Prides management training. It was here that he met his expert trainer and mentor, Randi Goda. He loved what Pride was doing and enticed Goda, a psychologist and lawyer, to come to Australia to establish Pride Practice Australia in 2000. Palmer and Goda were in business for a year. Then they both went out on their own. Philip Palmer started Prime Practice and Randi Goda launched Momentum. This moment in history defines the difference between Momentum and others. Randi’s years of serving the dental industry as a lawyer and psychologist meant she knew how to enhance a practice’s profits by providing business acumen and high performance mentoring. Just as a Louis Vuitton purse is made with supreme care and every Mercedes is engineered to perfection, Momentum chose quality over quantity. This meant more in-depth mentoring and tailored training. Momentum only want people who care to grow in their programs. People who want to grow their practice, their team and themselves. In 2008, like so many dentists, Dr. Toni Surace was struggling. Balancing work and a young family, she was wrestling with depression and anxiety while running her practice. The strain led to hospitalisation. She knew she needed help with her practice. She tried bits and pieces of different practice management programs but nothing felt right until Momentum. “I remember my very first Momentum short course. I loved it. I leaned over to the person beside me and said, One day, I’ll be doing that. I took my whole practice through Momentum’s program and achieved high profits, a happy team, and, for the first time, a balanced life. I loved the program so much that four years later I bought the company. I am now on a mission to help dentists grow their practice and have a great life in this amazing industry.” Dr. Toni strengthened the tradition of Momentum’s bespoke approach. She is proud of creating the most relationship-focused management practice in Australia and New Zealand. Dentistry is a relationship business. Yes, we help you grow every facet of your business but it’s more than just the bottom line. We teach you to be a leader. We help you to read people, your patients and your staff so you see situations with crystal clarity and act wisely and consistently. This level of attentiveness builds you and your teams reputation for being exceptional. Being a practicing dentist and having dental professionals on our team gives us credibility. Clients see that we’ve done it and know they can do it too. When people ask us why they should choose us, we explain that we care more.

Learn More

Time

(Saturday) 9:00 am - 5:00 pm(GMT+10:00) View in my time

Price

$850 plus GST

Event Reviews

There are no reviews for this event