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january, 1970

197001jan1:00 am1:00 amThe Art of Case Acceptance (complete program – video, audio, workbook)Facilitated by Dr Hassed1:00 am - 1:00 am AEST(GMT+10:00) View in my time Event Organized By: The Relaxed Dentist Discipline:CommunicationFormat:On-Demand,Online

Event Details

Here’s a situation that every dentist has faced.

A patient comes to see you with major dental problems. You thoroughly diagnose what’s wrong and work out a solid, sensible plan to fix their teeth. At their next appointment, you spend 45 minutes carefully explaining what’s going on, what’s needed and the cost.

In the end, the patient thanks you, says they’d like to “think about it” and leaves, promising to call soon. You feel that everything has gone well and that they will call in a few days.

A month later you ask your nurse what happened to the patient. She replies: “I thought you knew. They rang up and requested that we transfer their records to the doctor down the street.”

Ouch! That hurts. What went wrong?

Learn to discuss treatment in a way that’s quick, simple, low stress and effective.

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Time

(Thursday) 1:00 am - 1:00 am AEST(GMT+11:00) View in my time

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