Receive tips about communicating with patients, restorative techniques and post-operative pain.
Communication may be the simplest way a new graduate dentist can increase their patient satisfaction
Presented by Dr Toni Surace
What I wish I knew about patient communication when I was a new grad! Communication is EVERYTHING! It doesn’t matter how good a clinical dentist you are if you cannot communicate well.
In this session, you will:
- Discover the secret to building value for your patient to keep returning
- Learn how to instantly build rapport
- Master the art of catering to your patients individual communication
Restorative techniques
Presented by Dr Alan Solomon
They say you can’t teach new tricks to an old dog. But, the old dog often knows a thing or two about the old tricks! Restorative dentistry is largely predicable but we all get problems that bedevil our best efforts, which can leave us scratching our heads for an answer. We will walk you through some areas that can lead to patient dissatisfaction with our restorative attempts, and provide some remedies and ways to avoid them altogether.
Learn how to:
- Recognise why a restoration that we think is acceptable may be deficient in a patient’s eyes
- Identify contact point issues and how to manage them
- Recognise what a ‘functional’ open contact is and options to manage it
- Recognise potential problems before you restore the tooth so the patient is pre-informed and not surprised.
Post-operative pain: Causes of post-op pain and discomfort for common dental procedures, and current recommendations for pain management
Presented by Dr Michael Yoon
Is post-operative pain preventable? Sometimes yes and sometimes no. Know how to predict, prevent and manage post-operative pain to reduce your stress.
Post-operative pain is a part of dentistry. If not managed appropriately, it can develop into a stressful situation for both the patient and the dentist. Understanding the causes of dental pain can help clinicians predict what treatments may result in post-operative pain. Having this foresight will give you the opportunity to start pain management before the patient leaves the practice. Management may come in the form of communication, pharmacology and/or active treatment.
Learn how to:
- Understand the causes of pain
- Identify cases/treatments that are likely to induce post-operative pain
- Apply various pain management strategies.
