february, 2022

202210feb11:00 am1:00 pmStrategies to Improve the Patient Experience11:00 am - 1:00 pm AEDT(GMT+11:00) View in my timeOnline Event Organized By: Prime Practice Discipline:Business,CommunicationFormat:Continuum,Online

Event Details

[Live online training] The Patient Experience (PX) has become the key point of difference and is your new competitive edge. Learn how to take the patient experience to a higher level by creating a patient-focussed culture.

Each participant must complete these three modules to gain access to CPD points and certificate

What will be covered:

Module 1 – Patient Focussed Culture (2 hours)

  • Exploring the purpose of a Patient Focussed Vision and Culture
  • Understanding patient behaviours
  • Shaping the practice systems and protocols through the eyes of the patient
  • Monitor and measure the impact of a Patient Focussed strategy

Module 2 – The Patient Journey (2 hours)

  • Identification of patient touch points that will optimise the patient journey
  • “Walk of the Patient” – Creating an aligned and consistent experience at each touch point of the patient journey, incorporating protocols that will optimise the patient experience

Module 3 – Creating Patients for Life (2 hours)

  • Five Phases for building loyal long-term loyal patient relationships
  • Diagnostics to assist in identifying gaps and inconsistencies in the Patient Experience
  • Equip the team with tools and processes that will empower them to avoid and solve problems during patient interactions

What you receive:

  • Workbook, handouts & resources
  • Recording of live session for 48 hours
  • Certificate of completion

The online program is a total of three modules and will be delivered online via the ZOOM platform with chats, polls and breakout rooms to enhance engagement.

Each participant must complete these three modules to gain access to CPD points and certificates.

AUDIENCE Suitable for any person who is charged with managing and leading a dental team and are wanting to further their leadership competencies



Prime PracticePrime Practice has been a leader in dental practice management since 1995. Our business was created by dentists who wanted to make a difference to other dentists, with a full understanding of the challenges and opportunities that practice owners face. Born and based in Australia, Prime Practice has grown to become a global dental consultancy with clients in Asia, North America and Europe. We know what it takes to grow and sustain a successful business and pride ourselves on our unique product content and innovative technologies.[email protected] Level 1, Suite 1 59-75 Grafton Street Bondi Junction NSW 2022 Australia


(Thursday) 11:00 am - 1:00 pm AEDT(GMT+11:00) View in my time



CPD Hours



AU $690.00 plus GST or 4 fortnightly payments of AU $172.50 plus GST with Afterpay

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