Reducing dentolegal risk: the art of the apology

202021may7:30 pm8:30 pmReducing dentolegal risk: the art of the apology7:30 pm - 8:30 pm(GMT+10:00) View in my time Event Organized ByDental Protection LimitedDisciplineCommunication

Event Details

Date:  Thursday 21 May 2020
19.30 – 20.30 AEST
The webinar is live from Brisbane at 19.30 hours
Suitable for: Australian dental practitioners

At Dental Protection, we read many letters from dental practitioners responding to a complaint from a patient. They are always difficult letters to write and sometimes the intent gets lost in the emotion of the moment – outrage, disappointment, fear and even embarrassment. Some letters are helpful but unfortunately others can actually make a situation worse. On occasions an apology, or an acknowledgement that treatment did not progress as expected is necessary. We learn how to swim, we learn how to drive – why not learn how to acknowledge an adverse outcome?

Join Dental Protection Senior Dentolegal Consultant, Dr Mike Rutherford for this one-hour webinar examining the art of an apology. Dr Rutherford will explore research that demonstrates how an apology or an acknowledgement can decrease risk and will discuss how patients, lawyers and the regulator may interpret your words.

There will be the opportunity for real time questions and answers during this webinar. Dr Rutherford will be joined by Dr Annalene Weston, Dentolegal Consultant, Dental Protection.

By attending this webinar you will:

  • Understand how a patient, lawyer or the regulator may interpret your words
  • Learn how to lessen the chance of a complaint to the regulator or a legal claim


Speakers for this event

  • Dr Annalene Weston

    Dr Annalene Weston

    Dentolegal Consultant

    Dr Annalene Weston is a Dentolegal Consultant for Dental Protection Australia. She is the first point of contact for members, providing colleague to colleague support and advice. Dr Weston completed her undergraduate dental degree and vocational training in the UK, and worked in the NHS and private dentistry for four years before immigrating to Australia in 2003. She has worked across three Australian states, in both private and public dentistry, and gained her Masters in Health Law through the University of Sydney, Faculty of Law in 2009.

    Dr Weston was awarded a Fellowship to the American College of Dentistry in 2016 and a Fellowship to the Pierre Fauchard Academy in 2019 in recognition of her strong work in ethics and collegiate support. Dr Weston continues to practice on a part time basis.

    Dentolegal Consultant

  • Dr Mike Rutherford

    Dr Mike Rutherford

    Senior Dentolegal Advisor

    Dr Mike Rutherford is Senior Dentolegal Consultant for Dental Protection Australia. Dr Rutherford has more than 40 years’ dental experience in private practice, hospital clinics, the defence forces and supervising undergraduate dental students. He spent 19 years as a member of the ADAQ Patient Liaison Panel. Dr Rutherford had been a partner in a Brisbane suburban dental practice for three generations of patients.

    Senior Dentolegal Advisor


Dental Protection Limited

Dental Protection has been supporting and protecting the dental health profession in Australia continuously for over 45 years. A first-class service to members combined with a wealth of educational information and risk management experience has made Dental Protection the largest organisation of its kind in the world with over 66,000 members around the globe. We offer student and new graduate membership at no cost and also have reduced rates for young dentists. Dental Protection membership includes access to professional indemnity, support and advice when you need it, free CPD and a whole lot more.
events@dentalprotection.org DPL Australia Pty Ltd Level 1/65 Park Road MILTON QLD 4064 Brisbane

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(Thursday) 7:30 pm - 8:30 pm AEST(GMT+10:00) View in my time

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