august, 2020
Event Details
Patient Complaints Webinar
Did you know that Dentists have one of the highest rates of complaints?
Dentists have one of the highest rates of regulatory complaints when compared to other health professions. In Queensland, the rate is ever higher, with more than 6% of Dentists receiving a complaint compared to the national average of 4.2%. The way you respond to a complaint can make all the difference.
Hear from leading insurance and legal experts at QBE, Hall & Wilcox and ADAQ about:
1. The reasons why patients complain.
2. Top tips on how to avoid complaints.
3. The complaints management process and case studies:
a. informal complaints (in-house management);
b. insurance claims (including interpreting your policy); and
c. regulatory notifications (OHO/AHPRA).
Complaints management knowledge is crucial for the entire team. This seminar is recommended to dentists and their practice staff, and with our distinguished speakers from QBE and Hall & Wilcox it is an event not to be missed.
EVENT PARTNERS
This event is proudly supported by
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Organizer
The Australian Dental Association (Queensland Branch) (ADAQ)The Australian Dental Association (Queensland Branch) (ADAQ) is the professional association for Dentists in Queensland. We represent more than 4000 members across the State. Our advocacy and services aim to promote excellence in the profession through a range of services, including: the provision of Professional Indemnity (PI) Insurance, support and advice regarding PI claims, CPD events, dental assistant training, and dental practice advisory advice.[email protected] 22-28 Hamilton Place Bowen Hills Qld 4006
