Mastering Difficult Interactions

197001jan6:00 am6:00 amMastering Difficult Interactions6:00 am - 6:00 am(GMT+10:00) View in my time Event Organized ByDental Protection LimitedDisciplineBusiness,Communication,Graduate Support,OtherFormatFree,In-Person


Event Details

Dentists who received training to improve their communication skills report a significantly lower rate of difficult interactions.

Difficult interactions are a part of professional practice – not just with patients but also within the dental team. Without training and skills many professionals either surrender to an aggressive approach or find it difficult to communicate their point of view for fear of escalating conflict. This leads to feeling devalued and unprofessional.

The Mastering Difficult Interactions workshop provides a solution-focused approach to enhancing your effectiveness and ease when dealing with difficult interactions. The skills taught as part of this three hour workshop concentrate on difficult interactions with patients but the techniques learned will be valuable in any difficult interaction.

Suitable for:

General dental practitioners, specialists, hygienists and therapists


A three-hour workshop of short lectures, reflective exercises, small group activities and rehearsal of skills

By attending this workshop you will:

  • enhance your skills in managing difficult situations
  • understand the choices available to you when faced with a difficult interaction
  • learn techniques to minimise conflict and deal with challenging scenarios, such as aggressive or upset patients
  • build the skills to effectively ‘diagnose’ the problems
  • learn personal ‘survival’ skills to reduce stress
  • improve the clinical outcomes of these complex situations.



Dental Protection Limited

Dental Protection has been supporting and protecting the dental health profession in Australia continuously for over 45 years. A first-class service to members combined with a wealth of educational information and risk management experience has made Dental Protection the largest organisation of its kind in the world with over 66,000 members around the globe. We offer student and new graduate membership at no cost and also have reduced rates for young dentists. Dental Protection membership includes access to professional indemnity, support and advice when you need it, free CPD and a whole lot more.
events@dentalprotection.org DPL Australia Pty Ltd Level 1/65 Park Road MILTON QLD 4064 Brisbane

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(Thursday) 6:00 am - 6:00 am(GMT+10:00) View in my time

CPD Hours

3 CPD hours

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