197001jan6:00 am6:00 amMastering Adverse Outcomes6:00 am - 6:00 am(GMT+10:00) View in my time Event Organized By: Dental Protection Limited Discipline:Business,Communication,Graduate Support,OtherFormat:Free,In-Person
Effective and ethical management of patient care following an adverse outcome can help to avoid a complaint or claim. Develop your skills to effectively and
Effective and ethical management of patient care following an adverse outcome can help to avoid a complaint or claim.
Develop your skills to effectively and ethically manage the care of patients following an adverse outcome. We know that how you communicate with a patient when something has gone wrong is one of the key factors in determining if a patient will make a complaint or a claim.
Yet most dentists receive little or no formal training in how to communicate in what can be a difficult and stressful situation. The Mastering Adverse Outcomes workshop is designed to fill this gap, providing you with powerful techniques that can reduce your exposure to risk of complaints or claims.
General dental practitioners, specialists, hygienists and therapists
A three-hour workshop of short lectures, reflective exercises, small group activities and rehearsal of skills
By attending this workshop you will:
- enhance your skills to communicate with patients when something has gone wrong
- understand the cultural and legal implications of expressing regret
- increase your understanding of ethical, regulatory, legal and professional obligations following an adverse outcome including duty of disclosure
- reduce your risk of complaints or claims by increasing your knowledge of the research related to adverse outcomes.
Dental Protection LimitedDental Protection has been supporting and protecting the dental health profession in Australia continuously for over 45 years. A first-class service to members combined with a wealth of educational information and risk management experience has made Dental Protection the largest organisation of its kind in the world with over 66,000 members around the globe. We offer student and new graduate membership at no cost and also have reduced rates for young dentists. Dental Protection membership includes access to professional indemnity, support and advice when you need it, free CPD and a whole lot more.[email protected] DPL Australia Pty Ltd Level 1/65 Park Road MILTON QLD 4064 Brisbane
(Thursday) 6:00 am - 6:00 am(GMT+10:00) View in my time
3 CPD hours