september, 2021

This is a repeating event

202107sep9:30 am10:30 amVirtual EventHandling Emergencies9:30 am - 10:30 am AEDT(GMT+10:00) View in my timeOnline Platform Event Organized By: Prime Practice Discipline:Business,CommunicationFormat:Online

Handling Emergencies COVID-19 & Beyond

Event Details

Handling Emergencies

Handling emergencies successfully without having to ‘squeeze’ patients into your appointment book and, at the same time, ensuring you manage their expectations, is not an easy task for the Front Office Team.

The key lies in understanding the objectives of an emergency appointment, and ensuring the whole team is aligned with strategies to achieve them.

In this course, we reveal a four-step process for working with patients who want to be ‘squeezed in’, remembering that these patients will expect their dental problems to be solved today. To support your Front Office Team and help them handle emergencies we will provide you with the targeted communication tools, checklists and resources needed to manage

Live online training

Our live interactive courses are run by our expert trainers in a virtual classroom training environment. You will be engaged in a variety of topics using chat tools, question polls, breakout rooms and other live online activities! To engage in the training we recommend that you use your webcam and microphone to get the full immersive experience.

About PrimeGo

All live online training is supported by the PrimeGo, where you can review upcoming event sessions, pre and post readings, and complete quizzes, surveys and your certificate.

Come back as often as you wish to review learning, keep your profile updated, reflect on the latest Prime news and connect in the discussion channels.

CPD Accreditation

Australian clinicians are required to make their own assessment as to the number of hours of Non-Scientific Continuing Education each course provides. This course is eligible for NZDA CPD points.

Prime Practice guarantees courses are compliant with the current Dental Board of Australia Guidelines on Continuing Professional Development.

* Number of accredited CPD hours depends on the length of the workshop.



Prime PracticePrime Practice has been a leader in dental practice management since 1995. Our business was created by dentists who wanted to make a difference to other dentists, with a full understanding of the challenges and opportunities that practice owners face. Born and based in Australia, Prime Practice has grown to become a global dental consultancy with clients in Asia, North America and Europe. We know what it takes to grow and sustain a successful business and pride ourselves on our unique product content and innovative technologies.[email protected] Level 1, Suite 1 59-75 Grafton Street Bondi Junction NSW 2022 Australia


(Tuesday) 9:30 am - 10:30 am AEDT(GMT+10:00) View in my time


Online Platform

Future Event Times in this Repeating Event Series

february 28, 2022 1:30 pm - february 28, 2022 2:30 pm

CPD Hours



AU $ 163.90 incl. GST* or 4 fortnightly payments of AU $ 40.98 incl. GST* with Afterpay

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