august, 2021

202113augAll Day01janGetting Patients to Complete Their Dental Treatment Plans(All Day)(GMT+10:00) View in my timeOnline Platform Event Organized By: HotDoc Discipline:Business,CommunicationFormat:Free,On-Demand,Online

Hot Doc

Event Details

Patients abandoning their dental treatment plans midway can impact both your patient’s wellbeing and your practice in the long
Register now for this free workshop and learn how you can implement a cohesive framework in your patient journey that will not
only encourage your patients to stay the course of their treatment plan, but prevent them from becoming another inactive patient
on your Incomplete Treatment Plans list.
In this session, you will learn:

  • Why do patients not go through with your proposed treatment options or abandon their treatment midway.
  • The potential impacts that Incomplete Treatment Plans have on both your patients and practice.
  • How to be aware of the potential revenue that is not being made.
  • Best Practices and Tips that will help encourage patients to come back in for their treatment and minimise the chances
    for them to become an inactive patient on your Incomplete Treatment Plans list.


Speakers for this event

  • Aiden Somerville

    Aiden Somerville

    Product Specialist - Dental, HotDoc

    Aiden, as a Dental Product Specialist, is passionate about assisting practices with streamlining processes and enhancing patient engagement through utilising health technology. He enjoys working with clinics to find inefficiencies and matching them with HotDoc solutions.
    Together with the hardworking team at HotDoc, he is confident that we have solutions to help your practice achieve your goals.

    Product Specialist - Dental, HotDoc

  • Dr Thivagar Nirmalann

    Dr Thivagar Nirmalann


    A CPD junkie at heart, Tiv knows what it means to deliver value to our patients. After opening his own successful clinic in Balnarring he has since channeled his love for teaching into his YouTube page where you’ll find everything from his camera settings through to his patient workflow.


  • Dr Toni Surace

    Dr Toni Surace

    Practice Manager, Coach

    Dr Toni Surace graduated from Melbourne University in Dental Science in 1995 and formed her practice, Smile Style Dental in 2000. As a Principal Dentist, Dr Surace, went through the Momentum Management Program and found by implementing procedures, protocols and systems, she could run her practice remotely and leverage her time.

    This program has enabled her to be selective in the type of dentistry she does personally, and has allowed her to fulfil her other passion of helping dentists run their business more effectively and efficiently.

    Practice Manager, Coach

  • Kin Seng Yuen

    Kin Seng Yuen

    Growth Specialist - Dental , HotDoc

    Kin has been working in the dental industry for the past 9 years, helping dental practices to grow their practice through marketing, business planning and training. Through his past experiences working with many practices, he believes that the key to keeping patients for life is through effective patient communication and a unique patient experience. As a Growth Specialist at HotDoc, he works closely with the team to help practices know their numbers so that they can grow successfully and achieve peak efficiency every day.

    Growth Specialist - Dental , HotDoc


HotDocHotDoc is Australia’s largest and most trusted patient engagement platform with over 18,000 listed doctors and 6 million active patients. More than 1 in 4 Australians use HotDoc to connect with their preferred doctor. Patients use the platform to book online and better manage their (and their family’s) health. While practices and practitioners use HotDoc as an all-in-one solution to connect with new and existing patients. At our core, our mission is to improve the health care experience for everyone in Australia. We do this by giving clinics access to online bookings, telehealth, appointment reminders, SMS recalls for clinical reminders and results, mobile and kiosk check-in, digital new patient registration forms, online prescription renewals, and tools for encouraging preventative health.


August 13 (Friday) - January 1 (Thursday)(GMT+10:00) View in my time


Online Platform

CPD Hours




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