march, 2022

202202mar11:00 am1:00 pmEffective Leadership CommunicationRun over 3 consecutive Wednesday 11:00 am - 1:00 pm AEDT(GMT+11:00) View in my timeOnline Event Organized By: Prime Practice Discipline:Business,CommunicationFormat:Continuum,Online

Strategies to Improve the Patient Experience

Event Details

Learn effective leadership communication skills so even the toughest conversation don’t have to be tough.

Each participant must complete these three modules to gain access to CPD points and certificate

What will be covered:

Module 1 – Giving and receiving feedback (2 hours)

  • Understand why feedback is a critical leadership tool
  • Creating clarity for your team by giving feedback
  • Discuss cases of tough conversations at work
  • Develop your own skills in both giving and receiving feedback
  • How to create a culture of feedback in the workplace

Module 2 – Communication skills for dealing with a tough conversation (2 hours)

  • Understand the must-have tools for effective communication
    • Listening techniques
    • Questioning techniques

  • Practice the skills of assertive communication
  • Learn more about how to stick to facts rather than emotions
  • Understand the power of not acting on assumptions

Module 3 – 5 Steps to handling tough conversations (2 hours)

  • Put together the tools form the first two modules in order to:
    • Plan for your tough conversation
    • Being well prepared

  • Get useful advice from your peers

What you receive:

  • Workbook, handouts & resources
  • Recording of live session for 48 hours
  • Certificate of completion

The online program is a total of three modules and will be delivered online via the ZOOM platform with chats, polls and breakout rooms to enhance engagement.

Each participant must complete these three modules to gain access to CPD points and certificates.

AUDIENCE Suitable for any person who is charged with managing and leading a dental team and are wanting to further their leadership competencies

Presented over 3 dates:

  • 2, 9 & 16 Mar 2022



Prime PracticePrime Practice has been a leader in dental practice management since 1995. Our business was created by dentists who wanted to make a difference to other dentists, with a full understanding of the challenges and opportunities that practice owners face. Born and based in Australia, Prime Practice has grown to become a global dental consultancy with clients in Asia, North America and Europe. We know what it takes to grow and sustain a successful business and pride ourselves on our unique product content and innovative technologies.[email protected] Level 1, Suite 1 59-75 Grafton Street Bondi Junction NSW 2022 Australia


(Wednesday) 11:00 am - 1:00 pm AEDT(GMT+11:00) View in my time



CPD Hours

Up to 6


AU $759.00 incl. GST* or 4 fortnightly payments of AU $189.75 incl. GST* with Afterpay

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