Topics include
• Dentists and the law
• Dental Records – What do I need to know? What do I need to do?
• A guide to consent in the dental environment
• Complaint management – handling the dissatisfied patient
Learning Objectives
Experiencing a varied combination of lectures, case examples and video presentations, course participants will gain an understanding of:
• The legal and statutory environments applicable to dental practise
• How to satisfy the standards set by the Dental Board of Australia’s Guidelines on Dental Records
• How to meet obligations with respect to privacy, confidentiality and security, as well as how to respond appropriately to requests for dental records
• Considerations around the consent process – getting the terminology right, patient autonomy, capacity, documentation, the consequences of proceeding without consent
• Why people complain, strategies to put in place to reduce risk, how to manage the dissatisfied patient, dealing effectively with the dilemma of ceasing to treat
