Dental Records, Consent and Complaint Management

202121jul9:00 am4:30 pmDental Records, Consent and Complaint ManagementA Practical Approach to Navigating the Dento-Legal Environment9:00 am - 4:30 pm(GMT+10:00) View in my time Event Organized ByADA NSW Centre for Professional DevelopmentDisciplineBusiness,General Restorative,Graduate SupportFormatIn-Person

Event Details

A Practical Approach to Navigating the Dento-Legal Environment

We owe it to our patients, and ourselves, to be the best practitioners we can be – and this goes beyond clinical expertise. In a world of information overload and competing demands on our time, it is often difficult to just get to the core facts of an issue without having to negotiate a large amount of unnecessary material.

This course is designed to resolve that for participants by drawing on the presenter’s experience and distilling, in a single day, the most important considerations for dental practitioners regarding dental records, consent and complaint management. Being aware of our obligations and how to meet them, as well as identifying the strategies and tools to minimise risk, are key to a satisfying professional career. This is a day to clear up any confusion, be reassured by what you are already doing well and learn what needs to be done to address any areas requiring your attention.

Topics include

• Dentists and the law

• Dental Records – What do I need to know? What do I need to do?

• A guide to consent in the dental environment

• Complaint management – handling the dissatisfied patient

Learning Objectives

Experiencing a varied combination of lectures, case examples and video presentations, course participants will gain an understanding of: 

• The legal and statutory environments applicable to dental practise

• How to satisfy the expectations of the regulators regarding dental records by complying with the Health Records good practice principles of the AHPRA Code of Conduct

• How to meet obligations with respect to privacy, confidentiality and security, as well as how to respond appropriately to requests for dental records

• Considerations around the consent process – getting the terminology right, patient autonomy, capacity, documentation, the consequences of proceeding without consent

• Why people complain, strategies to put in place to reduce risk, how to manage the dissatisfied patient, dealing effectively with the dilemma of ceasing to treat


Speakers for this event

  • Dr Craig Brown

    Dr Craig Brown

    Bachelor of Dental Surgery

    Dr Craig Brown graduated with a Bachelor of Dental Surgery (BDS) degree with Second Class Honours from the University of Sydney in 1986. He is a general dental practitioner and has been running his own three-dentist practice in Manly, Sydney, since 1988. Craig has worked for ADA NSW Advisory Services on a part-time basis since 2011 as a Peer Advisor and, more recently, in a consultancy capacity. He has held an appointment as Adjunct Lecturer in the School of Dentistry and Health Sciences at Charles Sturt University and was admitted as a Fellow of both the Academy of Dentistry International and the Pierre Fauchard Academy in 2015. Craig has had numerous articles on dento-legal matters published in The NSW Dentist and the Guild Insurance Annual Dento-Legal Review. He has presented widely within NSW and the ACT

    URL https://www.adansw.com.au/CPD/CPD-Presenters/Craig

    Bachelor of Dental Surgery


ADA NSW Centre for Professional Development

Our advocacy for members ensures we stay united as a profession, securing the profile, funding, support and recognition to allow us to continue advancing dentistry. As a not-for-profit organisation led by dentists for dentists, our remit is to deliver value to members and we do this in six key ways: Advocacy The strongest professions are those that are well represented Continuing Professional Development Providing comprehensive and respected CPD in world class facilities Networking and Connections Mentorship, events, local divisions and study groups Professional and Peer Advice On dento-legal matters, compliance, practice management, HR, IR, pharma News and Filtering We deliver what dentists need to know, when they need to know it Lifestyle and Benefits It's not all business. We incorporate social events and lifestyle benefits
adansw@adansw.com.au Level 1, 1 Atchison Street, St Leonards NSW 2065

Learn More


(Wednesday) 9:00 am - 4:30 pm(GMT+10:00) View in my time

CPD Hours

CPD Hours: 6.5


ADA Member: Dentist – $450.00 and Non-Member Dentist – $540.00, Hygienist / Therapist / Prosthetist – $450.00 , Dental Team -$350.00, Recent Grads – $360.00 , Student-$99.00

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