august, 2021

202104aug6:30 pm8:30 pmDealing with Difficult People - Wednesday, 4 August 20216:30 pm - 8:30 pm(GMT+09:30) View in my timeADASA, The Alexander Room Event Organized By: ADA South Australia Discipline:Communication,OtherFormat:In-Person

Event Details

Would you like to learn ways to better manage difficult people?

At some point in your career, you will find yourself dealing with difficult people. These could be an internal person or an external customer to your business. Whether it’s your manager, a team member, or patient, difficult people can be tricky, challenging and exhausting! 

•  Strategies to handle difficult people.
•  Our basic responses with difficult people.
•  Controlling our responses.
•  7 steps to prepare yourself for dealing with difficult people.
•  5 styles to manage conflict.
•  4 steps to smoothly disagree.


Speakers for this event

  • Brendan Hocking

    Brendan Hocking

    Director and Principal, Building Better People

    Director and Principal, Building Better People


ADA South AustraliaThe Australian Dental Association SA Branch Inc was formed in 1927 by an amalgamation of the Odontological Society and the Registered Dentists’ Society. Its members were ethical dentists who felt the need for united professional activity. Today the Association is widely known and respected. It represents dentists in private practice, Universities, Armed Forces, Government Service, Public Hospitals - indeed, wherever dentists practise. The affairs of the South Australian Branch are conducted by a Council of members elected annually. The work of Council is aided by various committees. Administration of Branch affairs is conducted by a salaried Chief Executive Officer and staff. The ADA is the only body devoted to your interests throughout your entire professional career. By belonging, we ensure that the conditions under which we practise dentistry are those which we would want for the profession as a whole, ourselves individually and the public.[email protected] 62 King William Road, Goodwood, SA 5034, AUSTRALIA


ADA Members (and staff ) – $30pp. Non-members – $80pp

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