september, 2021

This is a repeating event

202107sep3:00 pm4:00 amVirtual EventCancellations & Late Patients3:00 pm - 4:00 am AEDT(GMT+10:00) View in my timeOnline Event Organized By: Prime Practice Discipline:BusinessFormat:Online

Leading for Results

Event Details

Minimise disruption to your ideal day by preventing cancellations and keeping your patients and team happy too. Support your team to manage cancellations effectively through the use of protocols, and transform your regularly late patients into punctual patients.

AUDIENCE Dentist, Hygienist / Therapist, Practice Owner, Practice Manager, Dental Assistant / Nurse, Front Office Coordinator.
Cancellations & Late Patients:  COVID-19 & Beyond
Cancellations and late patients are not only costly, but they can also disrupt an ideal day in the practice. It is possible that COVID-19 anxiety will increase rather than decrease, the rate of cancellations for most practices.
In this session, we look at how to pre-empt cancellations and “fail-to-attends” by using powerful communication tools to educate patients in the treatment room and manage their expectations at the Front Desk.
We identify processes for dealing with cancellations and managing late patients. Using these processes will encourage your patients to take responsibility for their own oral health. These strategies significantly reduce Fail-To-Attends (FTAs), lateness and cancellations.
By effectively managing cancellations and late patients, your team will be able to minimise disruptions to the ideal day whilst maintaining relationships with patients.

Live online training
Our live interactive courses are run by our expert trainers in a virtual classroom training environment. You will be engaged in a variety of topics using chat tools, question polls, breakout rooms and other live online activities! To engage in the training we recommend that you use your webcam and microphone to get the full immersive experience.
About PrimeGo
All live online training is supported by the PrimeGo, where you can review upcoming event sessions, pre and post readings, and complete quizzes, surveys and your certificate.
Come back as often as you wish to review learning, keep your profile updated, reflect on the latest Prime news and connect in the discussion channels.
CPD Accreditation
Australian clinicians are required to make their own assessment as to the number of hours of Non-Scientific Continuing Education each course provides. This course is eligible for NZDA CPD points.
Prime Practice guarantees courses are compliant with the current Dental Board of Australia Guidelines on Continuing Professional Development.
* Number of accredited CPD hours depends on the length of the session.



Prime PracticePrime Practice has been a leader in dental practice management since 1995. Our business was created by dentists who wanted to make a difference to other dentists, with a full understanding of the challenges and opportunities that practice owners face. Born and based in Australia, Prime Practice has grown to become a global dental consultancy with clients in Asia, North America and Europe. We know what it takes to grow and sustain a successful business and pride ourselves on our unique product content and innovative technologies.[email protected] Level 1, Suite 1 59-75 Grafton Street Bondi Junction NSW 2022 Australia


(Tuesday) 3:00 pm - 4:00 am AEDT(GMT+10:00) View in my time



Future Event Times in this Repeating Event Series

february 28, 2022 11:30 am - february 28, 2022 12:30 pm

CPD Hours



AU $ 163.90 incl. GST* or 4 fortnightly payments of AU $ 40.98 incl. GST* with Afterpay

Event Reviews

There are no reviews for this event

Virtual Event Details

Event has already taken place!