august, 2021

This is a repeating event

202113aug9:00 am11:30 amVirtual EventBest Practice Phone Skill – Part 29:00 am - 11:30 am AEDT(GMT+10:00) View in my timeOnline Event Organized By: Prime Practice Discipline:Communication,OtherFormat:Online

Best Practice Phone Skills: COVID-19 & Beyond – Part 2

Event Details

When a prospective patient calls your practice, there is still a lot of work required to get them on-board as a new patient. Without training, inbound calls in a busy practice may often be treated as an unwelcome interruption to the front office’s day.


Handling the New Patient Call (continued)

  • Driving the conversation and handling questions, including those related to COVID-19.
  • Guiding the patient to an appointment.

The Telephone Shopper

  • Learning how to handle those callers who are “just asking” for information and prices.
  • Effective communication tools that will help convert shoppers into making an appointment.

Preparing patients for their appointments over the phone.

  • Setting expectations for a patient’s experience now and post COVID-19 is crucial to creating a positive experience.

Ask yourself; would you be satisfied with the treatment you received from your first point of contact with your practice? Remember, you only get one chance at making a good first impression, and it begins with that one phone call.

Live online training

Our live interactive courses are run by our expert trainers in a virtual classroom training environment. You will be engaged in a variety of topics using chat tools, question polls, breakout rooms and other live online activities! To engage in the training we recommend that you use your webcam and microphone to get the full immersive experience.

About PrimeGo

All  live online training is supported by the PrimeGo, where you can review upcoming event sessions, pre and post readings, and complete quizzes, surveys and your certificate.

Come back as often as you wish to review learning, keep your profile updated, reflect on the latest Prime news and connect in the discussion channels.

CPD Accreditation

Australian clinicians are required to make their own assessment as to the number of hours of Non-Scientific Continuing Education each course provides. This course is eligible for NZDA CPD points.

Prime Practice guarantees courses are compliant with the current Dental Board of Australia Guidelines on Continuing Professional Development.

* Number of accredited CPD hours depends on the length of the workshop.

AUDIENCE Practice Owner, Practice Manager, Dental Assistant / Nurse, Front Office Coordinator, any one who answers the phone.



Prime PracticePrime Practice has been a leader in dental practice management since 1995. Our business was created by dentists who wanted to make a difference to other dentists, with a full understanding of the challenges and opportunities that practice owners face. Born and based in Australia, Prime Practice has grown to become a global dental consultancy with clients in Asia, North America and Europe. We know what it takes to grow and sustain a successful business and pride ourselves on our unique product content and innovative technologies.[email protected] Level 1, Suite 1 59-75 Grafton Street Bondi Junction NSW 2022 Australia


(Friday) 9:00 am - 11:30 am AEDT(GMT+10:00) View in my time



Future Event Times in this Repeating Event Series

february 9, 2022 1:00 pm - february 9, 2022 3:30 pm

CPD Hours



$322.50 plus GST or 4 fortnightly payments of AU $80.63 plus GST with Afterpay

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