The business of dentistry is no longer just about exceptional clinical skills. Get the business fundamentals to run a successful practice and lead your team into the future with this 4 hours online seminar.

This workshop is specifically designed for Practice Owners and Practice Managers and will provide tools and strategies in each of these areas:

1. BOOST Practice Value

Increase production with an enhanced patient experience

• Increase production and practice value through a solid and consistently positive patient experience
• Impact patient retention
• Build patient confidence in the practice at every point of contact
• Align the team and get everyone on the same page

2. DRIVE Financial Outcomes

Know the numbers to optimise profitability and practice growth

• Understand the story behind the numbers
• The top 5 KPIs you’ll want to track and why
• Benchmarks: how do your numbers compare to industry benchmarks?
• Planning and forecasting towards better business strategy

3. GROW the Patient Base

Marketing to attract patients

• Know and understand your target patients
• Tips for thorough and targeted marketing communication
• Maximise website content, social marketing and SEO

4. ENGAGE Your Team

Effective leadership is the foundation of every practice

• Agile Leadership for times of change and uncertainty
• Shifting your own Mindset and lifting your Emotional Intelligence
• The 3 keys to keeping team members motivated

This course is run using an online training software called Zoom. You will be able to see and hear the presenters as well as view their presentation on the screen by using your webcam and your microphone and you will be engaged on various topics using the chat tool, question polls and other live online activities.

Workshop runs for 4 hours, 8:30am – 12:30pm AEST

Would you like to learn ways to better manage difficult people?

At some point in your career, you will find yourself dealing with difficult people. These could be an internal person or an external customer to your business. Whether it’s your manager, a team member, or patient, difficult people can be tricky, challenging and exhausting! 

•  Strategies to handle difficult people.
•  Our basic responses with difficult people.
•  Controlling our responses.
•  7 steps to prepare yourself for dealing with difficult people.
•  5 styles to manage conflict.
•  4 steps to smoothly disagree.

When a prospective patient calls your practice, there is still a lot of work required to get them on-board as a new patient. Without training, inbound calls in a busy practice may often be treated as an unwelcome interruption to the front office’s day.

PART 1

Protocols that support the New Patient Call

• Understanding the value of a New Patient Call to your practice.
• Ensuring each new patient who calls your practice feels like they are in “good hands” and answer their questions making them feel safe around the risk of COVID-19 and the practice.
• Treating all patients and their health as a priority.
• Ensuring the team supports one another at the Front Desk when responding to a New Patient Call.
• When and how to use “On Hold” and “Voicemail” to support the Front Desk.

Handling the New Patient Call

• Use empathy to align with the patient, particularly in respect to feelings of apprehension around infection control post COVID19.
• Connect with the patient.
• Build credibility and trust by asking the right questions and providing the right responses.

Live online training

Our live interactive courses are run by our expert trainers in a virtual classroom training environment. You will be engaged in a variety of topics using chat tools, question polls, breakout rooms and other live online activities! To engage in the training we recommend that you use your webcam and microphone to get the full immersive experience.

About PrimeGo

All live online training is supported by the PrimeGo, where you can review upcoming event sessions, pre and post readings, and complete quizzes, surveys and your certificate.

Come back as often as you wish to review learning, keep your profile updated, reflect on the latest Prime news and connect in the discussion channels.

CPD Accreditation

Australian clinicians are required to make their own assessment as to the number of hours of Non-Scientific Continuing Education each course provides. This course is eligible for NZDA CPD points.

Prime Practice guarantees courses are compliant with the current Dental Board of Australia Guidelines on Continuing Professional Development.

* Number of accredited CPD hours depends on the length of the workshop.

Learn effective leadership communication skills so even the toughest conversation don’t have to be tough.

Each participant must complete these three modules to gain access to CPD points and certificate

What will be covered:

Module 1 – Giving and receiving feedback (2 hours)

• Understand why feedback is a critical leadership tool
• Creating clarity for your team by giving feedback
• Discuss cases of tough conversations at work
• Develop your own skills in both giving and receiving feedback
• How to create a culture of feedback in the workplace

Module 2 – Communication skills for dealing with a tough conversation (2 hours)

• Understand the must-have tools for effective communication
  • Listening techniques
  • Questioning techniques

• Practice the skills of assertive communication
• Learn more about how to stick to facts rather than emotions
• Understand the power of not acting on assumptions

Module 3 – 5 Steps to handling tough conversations (2 hours)

• Put together the tools form the first two modules in order to:
  • Plan for your tough conversation
  • Being well prepared

• Get useful advice from your peers

What you receive:

• Workbook, handouts & resources
• Recording of live session for 48 hours
• Certificate of completion

The online program is a total of three modules and will be delivered online via the ZOOM platform with chats, polls and breakout rooms to enhance engagement.

Each participant must complete these three modules to gain access to CPD points and certificates.

Presented over 3 dates:

• 13, 20 & 27 Jan 2021
• 10, 17 & 24 Aug 2021

This course is run over three consecutive Wednesdays:

• 28 Apr & 05 May & 12 May, 2021, 12:00PM – 4:00PM AEST
• 03 Jun & 10 Jun & 17 Jun, 2021, 09:00AM – 01:00PM AEST
• 13, 20 & 27 Jul, 2021, 09:00AM – 01:00PM AEST
• 12, 19 & 26 Aug, 2021, 12:00PM – 4:00PM AEST

A unique world-class virtual seminar on dental patient communication. 

This three-part interactive online seminar provides participants with the tools to increase dental case acceptance while building trust and long-lasting patient-clinician relationships. 

Enjoyed how interactive the course was

— Dr Aarushi Joshi

---

This is my first course with Prime Practice and I really enjoyed the online presentations. The Presenters are fantastic!

— Dr Emma Nobel

Participants will learn the skills, techniques and strategies to build rapport and trust with this proven system. Primespeak has been delivered to practitioners globally and continues to be one of the strongest and most cost effective forms of marketing. Primespeak enhances the overall patient experience. It is through an increased patient experience and satisfaction that they will become your #1 advocate and referrer to their friends and family.This online version of the unique and world-class patient communication program Primespeak, gives participants the necessary tools to build strong patient-clinician relationships whilst simultaneously enhancing case acceptance.

• Learn from expert trainers with years of experience
• Explore a new paradigm for the new patient exam and learn how to use the Primespeak tools for existing patients
• Present optimum treatment to patients in a 100% ethical way
• Features include chat, polls and breakout rooms to ensure high engagement and interaction
• Skills practice training in small groups
• Access to a video training library for ongoing support
• Bring together the whole clinical team for maximum learning & effectiveness

The online program runs for three weeks and will be delivered online via the ZOOM platform with chats, polls and breakout rooms to enhance engagement and specially designed videos that you can watch at your own pace. This program gives the participants several opportunities to skills practice in smaller groups where the facilitator can split the rooms with the perfect mix of dentists, hygienists and team members.

BLENDED LEARNING SOLUTION

Delivered through virtual classrooms and videos, our Virtual Primespeak is designed to make your learning process easy, effective and interactive.

HASSLE FREE

No need to make travel and accommodation arrangements or take time out of the practice. Learn from the comfort of your own practice or at home.

EFFECTIVE LEARNING PACE

Learn at a pace that will ensure you get the most out of your learning expereince over the three weeks period.

CPD POINTS

The total CPD points for the completed program is 13 CPD points.

Course Outline

This online seminar spans across 3 weeks of learning and is designed as a complete communications program.

Week 1

Primespeak: The Fundamentals of Patient Communication

In week 1, we set the foundations for optimal communication between the dental practice and patient. 

Using the New Patient Exam as a framework, we will explore the following topics: 

• Ethical Dentistry
• Understanding Patient Behaviour
• Building Trust

Week 2

Primespeak: The New patient Exam

Most clinicians understand that there is often a large gap between what patients think they need and what clinicians know they need. 

In this week, we will explore the Primespeak approach to effectively bridging the gap at the New Patient Exam. 

• Strategic Thinking
• The Pre-Clinical Discussion
• The Clinical Exam

Week 3

Primespeak: The New Patient Exam (Continued)

Drawing on all the Primespeak tools learnt, we will practice applying them to support patients in making an informed decision about their oral health. This will encourage patients to take ownership of their own oral health – thus seeking your solutions to the problems that they are aware of and concerned with. 

• The Consultation
• Presenting Treatment Options
• Conclusion

Key Outcomes

By the end of Virtual Primespeak, you will have the tools and techniques to…

1. Reduce the potential for patients to say, “I’ll think about it“.
2. Turn “I hate going to the dentist” into a relationship-building opportunity.
3. Manage the ‘no-pain  = no problem‘ obstacle.
4. Eliminate any perception of sales pressure or the potential of being rejected.
5. Shift a new patient’s previous bad experience and mismanaged expectations into your favour.
6. Learn to align pre-existing patient beliefs about oral health with your knowledge. 
7. Implement the Primespeak approach with both new and existing patients. 

When a prospective patient calls your practice, there is still a lot of work required to get them on-board as a new patient. Without training, inbound calls in a busy practice may often be treated as an unwelcome interruption to the front office’s day.

PART 2

Handling the New Patient Call (continued)

• Driving the conversation and handling questions, including those related to COVID-19.
• Guiding the patient to an appointment.

The Telephone Shopper

• Learning how to handle those callers who are “just asking” for information and prices.
• Effective communication tools that will help convert shoppers into making an appointment.

Preparing patients for their appointments over the phone.

• Setting expectations for a patient’s experience now and post COVID-19 is crucial to creating a positive experience.

Ask yourself; would you be satisfied with the treatment you received from your first point of contact with your practice? Remember, you only get one chance at making a good first impression, and it begins with that one phone call.

Live online training

Our live interactive courses are run by our expert trainers in a virtual classroom training environment. You will be engaged in a variety of topics using chat tools, question polls, breakout rooms and other live online activities! To engage in the training we recommend that you use your webcam and microphone to get the full immersive experience.

About PrimeGo

All  live online training is supported by the PrimeGo, where you can review upcoming event sessions, pre and post readings, and complete quizzes, surveys and your certificate.

Come back as often as you wish to review learning, keep your profile updated, reflect on the latest Prime news and connect in the discussion channels.

CPD Accreditation

Australian clinicians are required to make their own assessment as to the number of hours of Non-Scientific Continuing Education each course provides. This course is eligible for NZDA CPD points.

Prime Practice guarantees courses are compliant with the current Dental Board of Australia Guidelines on Continuing Professional Development.

* Number of accredited CPD hours depends on the length of the workshop.

The business of dentistry is no longer just about exceptional clinical skills. Get the business fundamentals to run a successful practice and lead your team into the future with this 4 hours online seminar.

This workshop is specifically designed for Practice Owners and Practice Managers and will provide tools and strategies in each of these areas:

1. BOOST Practice Value

Increase production with an enhanced patient experience

• Increase production and practice value through a solid and consistently positive patient experience
• Impact patient retention
• Build patient confidence in the practice at every point of contact
• Align the team and get everyone on the same page

2. DRIVE Financial Outcomes

Know the numbers to optimise profitability and practice growth

• Understand the story behind the numbers
• The top 5 KPIs you’ll want to track and why
• Benchmarks: how do your numbers compare to industry benchmarks?
• Planning and forecasting towards better business strategy

3. GROW the Patient Base

Marketing to attract patients

• Know and understand your target patients
• Tips for thorough and targeted marketing communication
• Maximise website content, social marketing and SEO

4. ENGAGE Your Team

Effective leadership is the foundation of every practice

• Agile Leadership for times of change and uncertainty
• Shifting your own Mindset and lifting your Emotional Intelligence
• The 3 keys to keeping team members motivated

This course is run using an online training software called Zoom. You will be able to see and hear the presenters as well as view their presentation on the screen by using your webcam and your microphone and you will be engaged on various topics using the chat tool, question polls and other live online activities.

Workshop runs for 4 hours, 8:30am – 12:30pm AEST

Dates:

• 7th & 8th April 2021
• 7th & 8th September 2021

You are the key person of influence at the practice. Gain tools to build and sustain business success. Learn clear and practical solutions for immediate implementation in your practice. Description

Learn clear and practical solutions for immediate implementation in your practice.

In this workshop your team member will learn to:

• Manage finances, budgets and KPIs
• Effectively manage and motivate staff
• Handle conflict
• Efficiently manage schedules and workloads
• Implement marketing campaigns
• Lead and develop a strong team

Handling Emergencies

Handling emergencies successfully without having to ‘squeeze’ patients into your appointment book and, at the same time, ensuring you manage their expectations, is not an easy task for the Front Office Team.

The key lies in understanding the objectives of an emergency appointment, and ensuring the whole team is aligned with strategies to achieve them.

In this course, we reveal a four-step process for working with patients who want to be ‘squeezed in’, remembering that these patients will expect their dental problems to be solved today. To support your Front Office Team and help them handle emergencies we will provide you with the targeted communication tools, checklists and resources needed to manage

Live online training

Our live interactive courses are run by our expert trainers in a virtual classroom training environment. You will be engaged in a variety of topics using chat tools, question polls, breakout rooms and other live online activities! To engage in the training we recommend that you use your webcam and microphone to get the full immersive experience.

About PrimeGo

All live online training is supported by the PrimeGo, where you can review upcoming event sessions, pre and post readings, and complete quizzes, surveys and your certificate.

Come back as often as you wish to review learning, keep your profile updated, reflect on the latest Prime news and connect in the discussion channels.

CPD Accreditation

Australian clinicians are required to make their own assessment as to the number of hours of Non-Scientific Continuing Education each course provides. This course is eligible for NZDA CPD points.

Prime Practice guarantees courses are compliant with the current Dental Board of Australia Guidelines on Continuing Professional Development.

* Number of accredited CPD hours depends on the length of the workshop.

Control your appointment book so that it’s an ideal day at the practice every day. Discover the difference that pre-blocking and running on time will make to your patient experience. Learn the best practices that will best support your patient booking needs.

Appointment Book Scheduling

A poorly managed appointment book affects all aspects of your practice. Your appointment book controls everything in the practice, so it is imperative that it is managed and utilised effectively. Even if you have had a well-managed appointment schedule in the past, it is likely that changes will be needed to accommodate the impact of COVID-19.

In this course, you will learn proven strategies to help create the ideal day, week and month for your practice. You will discover the benefits of pre-blocking and how this time-management technique can support you to gain control of your appointments.

You will learn how to create an individual appointment book template that you can use immediately after the session. You will explore other industry standards that are being implemented to help support and manage the appointment book and further enhance the dental patient experience.

Build enthusiasm, generate commitment and inspire your team by learning how to conduct a well-facilitated daily meeting that will improve team work and the effectiveness of internal communications.

Huddles & Team Meetings :

Good communication systems are the backbone of success in any dental practice. The lack of these systems can lead to operational breakdowns leading to additional stress for the entire team. During times of uncertainty and change, such as we are experiencing from COVID-19, communicating effectively is more crucial than ever.

The best time to build enthusiasm, generate commitment and inspire your team is right now. In this course you will learn how to foster and promote great team spirit by incorporating systems which enable regular intra-team communication.

• Team Huddles: You will learn the mechanics of how to run a well-facilitated daily meeting, of what we call the Daily Huddle. The Daily Huddle promotes teamwork and encourages open communication amongst everyone in the team resulting in a smooth, flowing day with reduced stress. As business resumes for all practices, find out how your huddles can be used to support your team and your patients through the impact of COVID-19.
• Team Meetings: We will also cover how to get the most out of your regular team meetings by applying some simple guidelines and facilitation techniques. Meeting remotely, as many practices have done during the COVID-19 shutdowns and restrictions, have become the ‘new normal’. Learn how to get the most out of remote meetings and managing them so they are as effective as meeting face-to-face.

By encouraging an environment where communication flows positively, the practice will be able to function more productively and effectively.

Live online training

Our live interactive courses are run by our expert trainers in a virtual classroom training environment. You will be engaged in a variety of topics using chat tools, question polls, breakout rooms and other live online activities! To engage in the training we recommend that you use your webcam and microphone to get the full immersive experience.

About PrimeGo

All live online training is supported by the PrimeGo, where you can review upcoming event sessions, pre and post readings, and complete quizzes, surveys and your certificate.

Come back as often as you wish to review learning, keep your profile updated, reflect on the latest Prime news and connect in the discussion channels.

CPD Accreditation

Australian clinicians are required to make their own assessment as to the number of hours of Non-Scientific Continuing Education each course provides. This course is eligible for NZDA CPD points.

Prime Practice guarantees courses are compliant with the current Dental Board of Australia Guidelines on Continuing Professional Development.

* Number of accredited CPD hours depends on the length of the workshop.