Discipline: Communication

Each participant must complete these three modules to gain access to CPD points and certificates.

When a prospective patient calls your practice, there is still a lot of work required to get them on-board as a new patient. Without training, inbound calls in a busy practice may often be treated as an unwelcome interruption to the front office’s day.

PART 1

Protocols that support the New Patient Call

• Understanding the value of a New Patient Call to your practice.
• Ensuring each new patient who calls your practice feels like they are in “good hands” and answer their questions making them feel safe around the risk of COVID-19 and the practice.
• Treating all patients and their health as a priority.
• Ensuring the team supports one another at the Front Desk when responding to a New Patient Call.
• When and how to use “On Hold” and “Voicemail” to support the Front Desk.

Handling the New Patient Call

• Use empathy to align with the patient, particularly in respect to feelings of apprehension around infection control post COVID19.
• Connect with the patient.
• Build credibility and trust by asking the right questions and providing the right responses.

Live online training

Our live interactive courses are run by our expert trainers in a virtual classroom training environment. You will be engaged in a variety of topics using chat tools, question polls, breakout rooms and other live online activities! To engage in the training we recommend that you use your webcam and microphone to get the full immersive experience.

About PrimeGo

All live online training is supported by the PrimeGo, where you can review upcoming event sessions, pre and post readings, and complete quizzes, surveys and your certificate.

Come back as often as you wish to review learning, keep your profile updated, reflect on the latest Prime news and connect in the discussion channels.

CPD Accreditation

Australian clinicians are required to make their own assessment as to the number of hours of Non-Scientific Continuing Education each course provides. This course is eligible for NZDA CPD points.

Prime Practice guarantees courses are compliant with the current Dental Board of Australia Guidelines on Continuing Professional Development.

* Number of accredited CPD hours depends on the length of the workshop.

AUDIENCE	Practice Owner, Practice Manager, Dental Assistant / Nurse, Front Office Coordinator, any one who answers the phone.

The business of dentistry is no longer just about exceptional clinical skills. Get the business fundamentals to run a successful practice and lead your team into the future with this 4 hours online seminar.

This workshop is specifically designed for Practice Owners and Practice Managers and will provide tools and strategies in each of these areas:

1. BOOST Practice Value

Increase production with an enhanced patient experience

• Increase production and practice value through a solid and consistently positive patient experience
• Impact patient retention
• Build patient confidence in the practice at every point of contact
• Align the team and get everyone on the same page

2. DRIVE Financial Outcomes

Know the numbers to optimise profitability and practice growth

• Understand the story behind the numbers
• The top 5 KPIs you’ll want to track and why
• Benchmarks: how do your numbers compare to industry benchmarks?
• Planning and forecasting towards better business strategy

3. GROW the Patient Base

Marketing to attract patients

• Know and understand your target patients
• Tips for thorough and targeted marketing communication
• Maximise website content, social marketing and SEO

4. ENGAGE Your Team

Effective leadership is the foundation of every practice

• Agile Leadership for times of change and uncertainty
• Shifting your own Mindset and lifting your Emotional Intelligence
• The 3 keys to keeping team members motivated

This course is run using an online training software called Zoom. You will be able to see and hear the presenters as well as view their presentation on the screen by using your webcam and your microphone and you will be engaged on various topics using the chat tool, question polls and other live online activities.

Workshop runs for 4 hours, 8:30am – 12:30pm AEST

When a prospective patient calls your practice, there is still a lot of work required to get them on-board as a new patient. Without training, inbound calls in a busy practice may often be treated as an unwelcome interruption to the front office’s day.

PART 2

Handling the New Patient Call (continued)

• Driving the conversation and handling questions, including those related to COVID-19.
• Guiding the patient to an appointment.

The Telephone Shopper

• Learning how to handle those callers who are “just asking” for information and prices.
• Effective communication tools that will help convert shoppers into making an appointment.

Preparing patients for their appointments over the phone.

• Setting expectations for a patient’s experience now and post COVID-19 is crucial to creating a positive experience.

Ask yourself; would you be satisfied with the treatment you received from your first point of contact with your practice? Remember, you only get one chance at making a good first impression, and it begins with that one phone call.

Live online training

Our live interactive courses are run by our expert trainers in a virtual classroom training environment. You will be engaged in a variety of topics using chat tools, question polls, breakout rooms and other live online activities! To engage in the training we recommend that you use your webcam and microphone to get the full immersive experience.

About PrimeGo

All  live online training is supported by the PrimeGo, where you can review upcoming event sessions, pre and post readings, and complete quizzes, surveys and your certificate.

Come back as often as you wish to review learning, keep your profile updated, reflect on the latest Prime news and connect in the discussion channels.

CPD Accreditation

Australian clinicians are required to make their own assessment as to the number of hours of Non-Scientific Continuing Education each course provides. This course is eligible for NZDA CPD points.

Prime Practice guarantees courses are compliant with the current Dental Board of Australia Guidelines on Continuing Professional Development.

* Number of accredited CPD hours depends on the length of the workshop.

AUDIENCE	Practice Owner, Practice Manager, Dental Assistant / Nurse, Front Office Coordinator, any one who answers the phone.

[Live online training] The Patient Experience (PX) has become the key point of difference and is your new competitive edge. Learn how to take the patient experience to a higher level by creating a patient-focussed culture.

Each participant must complete these three modules to gain access to CPD points and certificate

What will be covered:

Module 1 – Patient Focussed Culture (2 hours)

• Exploring the purpose of a Patient Focussed Vision and Culture
• Understanding patient behaviours
• Shaping the practice systems and protocols through the eyes of the patient
• Monitor and measure the impact of a Patient Focussed strategy

Module 2 – The Patient Journey (2 hours)

• Identification of patient touch points that will optimise the patient journey
• “Walk of the Patient” – Creating an aligned and consistent experience at each touch point of the patient journey, incorporating protocols that will optimise the patient experience

Module 3 – Creating Patients for Life (2 hours)

• Five Phases for building loyal long-term loyal patient relationships
• Diagnostics to assist in identifying gaps and inconsistencies in the Patient Experience
• Equip the team with tools and processes that will empower them to avoid and solve problems during patient interactions

What you receive:

• Workbook, handouts & resources
• Recording of live session for 48 hours
• Certificate of completion

The online program is a total of three modules and will be delivered online via the ZOOM platform with chats, polls and breakout rooms to enhance engagement.

Each participant must complete these three modules to gain access to CPD points and certificates.

AUDIENCE	Suitable for any person who is charged with managing and leading a dental team and are wanting to further their leadership competencies

The Residency 2022

We are so excited to launch our Residency 2022 program.
It is a culmination of everything we wanted to see ourselves when we graduated but didn’t have.
The Residency is a 12-month long CPD program for early-career dentists to supercharge their skills in general practice.

12 Hands-on Modules

If you’re interested, we would love for you to go to
generaldentalresidency.com.au/residency
and register before October 1 to receive a foundations kit worth over $200.
See you all in February

This workshop is specifically designed for Practice Owners and Practice Managers and will provide tools and strategies in each of these areas:

1. BOOST Practice Production

Increase production with an enhanced patient experience

• Increase production and practice value through a solid and consistently positive patient experience
• Impact patient retention
• Build patient confidence in the practice at every point of contact
• Align the team and get everyone on the same page

2. DRIVE Financial Outcomes

Know the numbers to optimise profitability and practice growth

• Understand the story behind the numbers
• The top 5 KPIs you’ll want to track and why
• Benchmarks: how do your numbers compare to industry benchmarks?
• Planning and forecasting towards better business strategy

3. GROW the Patient Base

Marketing to attract patients

• Know and understand your target patients
• Tips for thorough and targeted marketing communication
• Maximise website content, social marketing and SEO

4. ENGAGE Your Team

Effective leadership is the foundation of every practice

• Agile Leadership for times of change and uncertainty
• Shifting your own Mindset and lifting your Emotional Intelligence
• The 3 keys to keeping team members motivated

This course is run using an online training software called Zoom. You will be able to see and hear the presenters as well as view their presentation on the screen by using your webcam and your microphone and you will be engaged on various topics using the chat tool, question polls and other live online activities.

Control your appointment book so that it’s an ideal day at the practice every day. Discover the difference that pre-blocking and running on time will make to your patient experience. Learn the best practices that will best support your patient booking needs.

Appointment Book Scheduling

A poorly managed appointment book affects all aspects of your practice. Your appointment book controls everything in the practice, so it is imperative that it is managed and utilised effectively. Even if you have had a well-managed appointment schedule in the past, it is likely that changes will be needed to accommodate the impact of COVID-19.

In this course, you will learn proven strategies to help create the ideal day, week and month for your practice. You will discover the benefits of pre-blocking and how this time-management technique can support you to gain control of your appointments.

You will learn how to create an individual appointment book template that you can use immediately after the session. You will explore other industry standards that are being implemented to help support and manage the appointment book and further enhance the dental patient experience.

Handling Emergencies

Handling emergencies successfully without having to ‘squeeze’ patients into your appointment book and, at the same time, ensuring you manage their expectations, is not an easy task for the Front Office Team.

The key lies in understanding the objectives of an emergency appointment, and ensuring the whole team is aligned with strategies to achieve them.

In this course, we reveal a four-step process for working with patients who want to be ‘squeezed in’, remembering that these patients will expect their dental problems to be solved today. To support your Front Office Team and help them handle emergencies we will provide you with the targeted communication tools, checklists and resources needed to manage

Live online training

Our live interactive courses are run by our expert trainers in a virtual classroom training environment. You will be engaged in a variety of topics using chat tools, question polls, breakout rooms and other live online activities! To engage in the training we recommend that you use your webcam and microphone to get the full immersive experience.

About PrimeGo

All live online training is supported by the PrimeGo, where you can review upcoming event sessions, pre and post readings, and complete quizzes, surveys and your certificate.

Come back as often as you wish to review learning, keep your profile updated, reflect on the latest Prime news and connect in the discussion channels.

CPD Accreditation

Australian clinicians are required to make their own assessment as to the number of hours of Non-Scientific Continuing Education each course provides. This course is eligible for NZDA CPD points.

Prime Practice guarantees courses are compliant with the current Dental Board of Australia Guidelines on Continuing Professional Development.

* Number of accredited CPD hours depends on the length of the workshop.

Build enthusiasm, generate commitment and inspire your team by learning how to conduct a well-facilitated daily meeting that will improve team work and the effectiveness of internal communications.

Huddles & Team Meetings :

Good communication systems are the backbone of success in any dental practice. The lack of these systems can lead to operational breakdowns leading to additional stress for the entire team. During times of uncertainty and change, such as we are experiencing from COVID-19, communicating effectively is more crucial than ever.

The best time to build enthusiasm, generate commitment and inspire your team is right now. In this course you will learn how to foster and promote great team spirit by incorporating systems which enable regular intra-team communication.

• Team Huddles: You will learn the mechanics of how to run a well-facilitated daily meeting, of what we call the Daily Huddle. The Daily Huddle promotes teamwork and encourages open communication amongst everyone in the team resulting in a smooth, flowing day with reduced stress. As business resumes for all practices, find out how your huddles can be used to support your team and your patients through the impact of COVID-19.
• Team Meetings: We will also cover how to get the most out of your regular team meetings by applying some simple guidelines and facilitation techniques. Meeting remotely, as many practices have done during the COVID-19 shutdowns and restrictions, have become the ‘new normal’. Learn how to get the most out of remote meetings and managing them so they are as effective as meeting face-to-face.

By encouraging an environment where communication flows positively, the practice will be able to function more productively and effectively.

Live online training

Our live interactive courses are run by our expert trainers in a virtual classroom training environment. You will be engaged in a variety of topics using chat tools, question polls, breakout rooms and other live online activities! To engage in the training we recommend that you use your webcam and microphone to get the full immersive experience.

About PrimeGo

All live online training is supported by the PrimeGo, where you can review upcoming event sessions, pre and post readings, and complete quizzes, surveys and your certificate.

Come back as often as you wish to review learning, keep your profile updated, reflect on the latest Prime news and connect in the discussion channels.

CPD Accreditation

Australian clinicians are required to make their own assessment as to the number of hours of Non-Scientific Continuing Education each course provides. This course is eligible for NZDA CPD points.

Prime Practice guarantees courses are compliant with the current Dental Board of Australia Guidelines on Continuing Professional Development.

* Number of accredited CPD hours depends on the length of the workshop.

AUDIENCE	Dentist, Hygienist / Therapist, Practice Owner, Practice Manager, Dental Assistant / Nurse, Front Office Coordinator.

The Residency 2022

We are so excited to launch our Residency 2022 program.
It is a culmination of everything we wanted to see ourselves when we graduated but didn’t have.
The Residency is a 12-month long CPD program for early-career dentists to supercharge their skills in general practice.

12 Hands-on Modules

If you’re interested, we would love for you to go to
generaldentalresidency.com.au/residency
and register before October 1 to receive a foundations kit worth over $200.
See you all in February

Learn effective leadership communication skills so even the toughest conversation don’t have to be tough.

Each participant must complete these three modules to gain access to CPD points and certificate

What will be covered:

Module 1 – Giving and receiving feedback (2 hours)

• Understand why feedback is a critical leadership tool
• Creating clarity for your team by giving feedback
• Discuss cases of tough conversations at work
• Develop your own skills in both giving and receiving feedback
• How to create a culture of feedback in the workplace

Module 2 – Communication skills for dealing with a tough conversation (2 hours)

• Understand the must-have tools for effective communication
  • Listening techniques
  • Questioning techniques

• Practice the skills of assertive communication
• Learn more about how to stick to facts rather than emotions
• Understand the power of not acting on assumptions

Module 3 – 5 Steps to handling tough conversations (2 hours)

• Put together the tools form the first two modules in order to:
  • Plan for your tough conversation
  • Being well prepared

• Get useful advice from your peers

What you receive:

• Workbook, handouts & resources
• Recording of live session for 48 hours
• Certificate of completion

The online program is a total of three modules and will be delivered online via the ZOOM platform with chats, polls and breakout rooms to enhance engagement.

Each participant must complete these three modules to gain access to CPD points and certificates.

AUDIENCE	Suitable for any person who is charged with managing and leading a dental team and are wanting to further their leadership competencies

Presented over 3 dates:

• 2, 9 & 16 Mar 2022

The Dental Health Network Live Patient CPD Training is all about striving for clinical excellence when performing composite resin adult restorations. You’ll work on real adult restorative cases, with training and mentorship from master clinicians.  PLUS you’ll learn from our incredible speakers how to create an Oral Health Therapy career that you truly love.

What’s Unique About This Restorative CPD Event For OHTs?

Treat Live Patients

There’s a huge difference between working on typodonts and treating live patients. This CPD event provides hands-on experience treating real adult patients, with real-time feedback.

Taught By Practicing Clinicians

All clinical components of our CPD training are taught by real-world, practicing dentists and OHTs, including Dr David Kerr and Dr Michael Mandikos, a world-renowned expert on restorative dentistry.

Receive Ongoing Online Mentorship

Dental Health Network is the only Restorative CPD training provider to offer ongoing mentorship to OHTs via a private online group, where you can post cases with self-reflection and receive feedback to encourage ongoing improvement.

Career Growth Training

OHTs can often feel isolated and underutilised, so we’re providing powerful Breakout Sessions to help you design an Oral Health Therapy career you truly love, and ensure you make the most of your restorative skills.

Interest-Free Payment Plans

We wanted to ensure this training event is accessible for all OHTs, so we’ve partnered with Humm to deliver 12-month and 24-month interest free payment plans.

Certificates

We hold ourselves and our students to a high standard. All participants will receive a Certificate of Attendance, but only those who show competence will receive a Certificate of Satisfactory Completion.

Mini-Residency Style Event

The live event has been designed to ensure all students can focus fully on learning, networking and enjoying the experience. We’ve planned everything, and your fees include accommodation and breakfasts, lunches and dinners associated with the official event schedule.

COVID Guarantee

If you are unable to attend the live training due to official COVID restrictions, lockdowns or border closures, you will have the option to refund 90% of your tuition fees. The remaining 10% covers your participation in the pre-event scientific CPD training, which is all held online.

Who is this event for?

• OHTs who want to get predictably outstanding restorative results for your patients.
   

• Any OHT who’s lacking confidence performing high-quality adult restorations.
   

• Or for OHTs whose employers simply don’t know their level of competence and need to see them performing restorations outside of their own patient context.
   

• You must value learning and be willing to be fully present during the fast-paced 3-day event.

Meet The Speakers: Pre-Event Training

 

DR DAVID KERR

Co-Founder of Dental Health Network

Dr David Kerr has over twenty years of experience in general dental practice and has completed extensive, advanced training in cosmetic dentistry, orthodontics and dental implants. He received his Bachelor of Dentistry with Honours from the University of Queensland in 1998, having obtained his Bachelor of Science with Honours in 1992. Dr Kerr is a Key Opinion Leader (KOL) for Dentsply Sirona, helping the company develop and test their new and emerging dental technologies. He is a firm believer in the OHT model and fully embraces the multi-disciplinary team approach to comprehensive dental care.

 

DR MICHAEL MANDIKOS

World Renowned Clinician and Restorative Dentistry Authority

Dr Michael Mandikos received his Bachelor of Dental Science with Honours from the University of Queensland. He completed a three-year residency program at the State University of New York at Buffalo, graduating with a Certificate in Prosthodontics and Masters Degree in Biomaterials in 1988. Dr Mandikos has researched direct and indirect composite resins and published several papers in Australian and international journals on clinical and dental materials topics. He is also a Fellow of the Royal Australasian College of Dental Surgeons.

 

DR ANNALENE WESTON

Dentolegal Consultant

Dr Annalene Weston is a Dentolegal Consultant for Dental Protection Australia. She completed her undergraduate dental degree in the UK and went on to gain her Master in Health Law at the University of Sydney in 2008. Dr Weston was awarded a Fellowship to the American College of Dentistry in 2016 and a Fellowship to the Pierre Fauchard Academy in 2019 in recognition of her strong work in ethics and collegiate support.

 

ROBYN RUSSELL

Using Your Restorative Skills

Robyn Russell is a Co-Founder of Dental Health Network. She writes for several dental publications including Australasian Dental Practice, The Bulletin, and Hygiene Today. Robyn is a mentor to many Dental Hygienists and OHTs, providing ongoing practical support and advice to new graduates and experienced clinicians. Robyn will be running multiple Breakout Sessions, including “The Three Cs: Collaboration, Communication and Calibration in the multidisciplinary practice”, “Efficient Dentistry: How to approach restorative sessions with intent and clarity”, and “Where to From Here: how to successfully transition back into the workplace and make the most of the new skills you’ve learnt.”

KEITH ABRAHAM

Global Authority on Goal Achievement

Keith Abraham has presented to more than 1.6 million people across 30 countries, and is the multi-award winning, best-selling author of five books. He is the global authority on goal achievement and the creator of the GoalDriverTM Formula, a formula designed to accurately determine what energises and engages each individual, driving them to achieve the unimaginable, unreachable and unattainable. During Keith’s Breakout Session, you’ll learn how to set goals in your personal and professional life to create an Oral Health Therapy career that you truly love.

JANE ANDERSON

Lead The Conversation

Jane Anderson is a Strategic Communications Expert with over 20 years’ experience. Recently voted in the top 3 branding gurus globally, Jane is the multi-award winning author of eight books. Her clients include some of the world’s leading experts in their field, as well as iconic brands such as Virgin Australia, Lego, Ikea, Rio Tinto and Origin Energy. During Jane’s Breakout Session, you’ll learn how to communicate effectively with your patients, team members and employer to fully engage and take your OHT career to the next level.

Modules

There are 31 total CPD hours involved in this CPD training, including online and in-person training. The training is comprised of four Modules:

Module 1: Pre-Event Scientific Training

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Online Training Will Be Run In The Lead-Up To The Event

You’ll learn the most up-to-date treatment protocols to achieve outstanding restorative results for your patients, as well as deeply understanding treatment of adult patients through our ‘Treatment Planning Workshops’ and ‘Recognise And Refer’ lecture series.

Module 2: Live Event – Clinical Practice

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16-Hours Of Clinical Experience

You’ll have 7-hours of typodont training to practice what you’ve learnt before treating live patients. You’ll participate in 9 live patient clinical hours, spending time treating patients as the clinician, as an assistant, and as an observer to help you see the treatment process from every possible perspective.

Module 3: Live Event – Breakout Sessions

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World-Class Speakers Helping You Create An OHT Career You Truly Love

The Breakout Sessions are designed to help you fully engage with your career as an OHT and ensure you are equipped to put your new restorative skills to use in your workplace, including communication training.

Module 4: Post-Event Reviews

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Online Clinical Review Sessions

Self reflection is a critical skill for any OHT to improve their clinical skills and substantiate their scope. During our online post-event review sessions, you’ll receive feedback on cases completed during the live event, and empowered with self-reflection tools.

Accommodation & Meals

We’ve created this Mini-Residency event for OHTs to ensure you can maximise your learning and networking throughout the 3-day live event. We’ve taken care of everything, so you can just focus on waking up and getting ready for the day, knowing all your meals and accommodation are taken care of!

 

The event hotel is Quest Chermside on Playfield, and your tuition fee includes two nights of shared accommodation in a two-bedroom apartment, with private bedroom and bathroom space. (Interstate students will receive a complimentary night of accommodation on Saturday night as the event finishes after flights have closed for the night.)

 

All meals that form part of the official program are included in your tuition fees, including a Grab ‘n’ Go continental breakfast bar at the event hotel, plus lunches and dinners.

 

If you have any allergies or dietary requirements, please be sure to let us know during the application process.

Fees

Due to the limited number of spots available, a non-refundable 10% deposit is required to secure your spot in The Live Patient Adult Restorative Mini-Residency for OHTs.

Your tuition fee for the intensive training event includes:

• Live-streamed access to interactive, scientific, pre-event training.

• Recordings of training materials for you to review and deeply study.

• 7-hours of typodont practice at The Australian Dental Centre of Excellence.

• 9-hours of live patient clinical experience, treating, assisting and observing real-life adult restorations.

• Breakout sessions to enhance your Oral Health Therapy career and empower you to make the most of your new skills within your workplace.

• Two nights of shared accommodation in a two-bedroom apartment, with private bedroom and bathroom space (Single upgrade at additional cost,and subject to availability).

• Complimentary Grab ‘n’ Go continental breakfast bar.

• All meals that form part of the official program, including lunches and dinners.

You must arrange your own transportation to and from the event.

 

Free parking is available at the event hotel. However, there is no parking available at The Australian Dental Centre of Excellence, so all participants must meet at the event hotel for bus transfer to ADCE.

We have interest-free payment plans available through Humm. 90% of your fees can be paid using Humm. Humm payments will commence 2-weeks prior to the Pre-Event Online Training, which begins in January 2022.

 

Humm charges an Account Fee of $8/month. If you are a new customer, you’ll pay a $40 Establishment Fee. However, if you are already an existing Humm customer, you’ll pay a $22 Repeat Purchase Fee to set up the new payment.

What You Will Learn:

The Case Acceptance MasterClass will teach you how to:

• Apply communication techniques to get the “YES”
• Treatment plan for efficiency and productivity
• Build a patient base who comes back to you
• Have a productive appointment book

Who Should Attend:

Dentists and Team Members

3 Reasons You Should Be There:

1. Get Actionable Content
2. Get inspired and give your patients HOPE
3. Get REAL RESULTS

Attending this workshop is ESSENTIAL because you will be learning from Australia’s most experienced and successful Dental Coach. Over 4 decades of experience teaches and motivates you to get results chairside you have always wanted and perhaps haven’t known how.

Gain skills you will incorporate as your everyday practice to increase Case Acceptance that also build a constant stream of referrals.

COURSE TOPICS:

– Getting to the “YES” – Case Acceptance Technique

– Dealing with Patient Objections

Discussing Fees

– Business of Dentistry

Communication Styles

– Dealing with Different Personality Types

– Welcoming and Exiting a Patient

– Likeability

– Non Verbal Communication

– Dealing With Patient Complaints

– What to do When Things Go Wrong

– Interpersonal Communication Skills – NVC

– Conflict Resolution

– Emotions Chart

– First Impressions Count: How your Personal Apperance Matters

Treatment Planning

– Case Diagnosis

– Records

– Photography

– Efficient Treatment Planning

– Health Funds

– CDBS Medicare

Emotional Management

– Dealing with Running Late

– Dealing with Failure

– Self Awareness

– Emotional Awareness

SPEAKERS

DR JEFFREY KHO

Dr Jeffrey Kho is one of Dentistry’s Top Entrepreneurs. Graduating from the University of Queensland with Honors in 2005, he opened his first clinic at the age of 26 and has now started a total of five successful clinics in South East Queensland. He is the founder of AHC Dental Education which runs courses targeted for graduate dentists. Dr Kho serves as the head national trainer for an international clear aligner company and lectures both nationally and internationally.

KATHY METAXAS

Kathy Metaxas is highly regarded as Australia’s Leading Dental Coach. Having been involved in the field of Dentisty for over four decades, she has assisted thousands of Practitioners and their team to achieve results beyond what they and their Patients expect. She has helped dental professionals both locally and internationally across Australia, New Zealand, Singapore, Canada and the United States to exceed levels of success beyond their expectations.

Kathy has built an outstanding reputation for providing solid and up to date management principles and systems delivered in a fast paced, fun and highly motivating style. You are guaranteed to leave the MasterClass with proven strategies on how to live a fulfilling and rewarding dental career.

CPD Hours:

16

SPACES ARE STRICTLY LIMITED SO REGISTER TODAY! THIS IS A MUST ATTEND COURSE!

Refund Policy:

1) Option to transfer to another course date within 1 year

2) Cancellations more than 30 days before course start date – full refund minus $200 administration fee

3) Cancellations between 15 to 29 days before course start date – 75% refund minus $200 administration fee

4) Cancellations between 8 to 14 days before course start date – 50% refund minus $200 administration fee

5) Cancellations between 0 to 7 days before course start date – no refund

What You Will Learn:

The Case Acceptance MasterClass will teach you how to:

• Apply communication techniques to get the “YES”
• Treatment plan for efficiency and productivity
• Build a patient base who comes back to you
• Have a productive appointment book

Who Should Attend:

Dentists and Team Members

3 Reasons You Should Be There:

1. Get Actionable Content
2. Get inspired and give your patients HOPE
3. Get REAL RESULTS

Attending this workshop is ESSENTIAL because you will be learning from Australia’s most experienced and successful Dental Coach. Over 4 decades of experience teaches and motivates you to get results chairside you have always wanted and perhaps haven’t known how.

Gain skills you will incorporate as your everyday practice to increase Case Acceptance that also build a constant stream of referrals.

COURSE TOPICS:

– Getting to the “YES” – Case Acceptance Technique

– Dealing with Patient Objections

Discussing Fees

– Business of Dentistry

Communication Styles

– Dealing with Different Personality Types

– Welcoming and Exiting a Patient

– Likeability

– Non Verbal Communication

– Dealing With Patient Complaints

– What to do When Things Go Wrong

– Interpersonal Communication Skills – NVC

– Conflict Resolution

– Emotions Chart

– First Impressions Count: How your Personal Apperance Matters

Treatment Planning

– Case Diagnosis

– Records

– Photography

– Efficient Treatment Planning

– Health Funds

– CDBS Medicare

Emotional Management

– Dealing with Running Late

– Dealing with Failure

– Self Awareness

– Emotional Awareness

SPEAKERS

DR JEFFREY KHO

Dr Jeffrey Kho is one of Dentistry’s Top Entrepreneurs. Graduating from the University of Queensland with Honors in 2005, he opened his first clinic at the age of 26 and has now started a total of five successful clinics in South East Queensland. He is the founder of AHC Dental Education which runs courses targeted for graduate dentists. Dr Kho serves as the head national trainer for an international clear aligner company and lectures both nationally and internationally.

KATHY METAXAS

Kathy Metaxas is highly regarded as Australia’s Leading Dental Coach. Having been involved in the field of Dentisty for over four decades, she has assisted thousands of Practitioners and their team to achieve results beyond what they and their Patients expect. She has helped dental professionals both locally and internationally across Australia, New Zealand, Singapore, Canada and the United States to exceed levels of success beyond their expectations.

Kathy has built an outstanding reputation for providing solid and up to date management principles and systems delivered in a fast paced, fun and highly motivating style. You are guaranteed to leave the MasterClass with proven strategies on how to live a fulfilling and rewarding dental career.

CPD Hours:

16

SPACES ARE STRICTLY LIMITED SO REGISTER TODAY! THIS IS A MUST ATTEND COURSE!

Refund Policy:

1) Option to transfer to another course date within 1 year

2) Cancellations more than 30 days before course start date – full refund minus $200 administration fee

3) Cancellations between 15 to 29 days before course start date – 75% refund minus $200 administration fee

4) Cancellations between 8 to 14 days before course start date – 50% refund minus $200 administration fee

5) Cancellations between 0 to 7 days before course start date – no refund