For practices due for re-accreditation, find out about re-accreditation framework options, how to update existing policies, registers and audits and any additional evidence that might be required.

Be taken step by step through what you need to do for re-accreditation so that you can undertake it with ease.

Learning outcomes

• Re-accreditation framework options, accreditation period and fees involved.
• Update existing policies, registers and audits
• Additional evidence required for re-accreditation.

Required for the workshop

Workshops are conducted via Zoom. Pease ensure you have access to a computer with a camera and sound as this is an interactive workshop.

Course Topics:

• Why ownership? The good, the bad and the nasty
• Start-up vs buying – Pros and cons of each
• Partnerships – important considerations
• Real world profitability of dental practices at
• different stages of maturity ie.
• Location, location, location
• Equipment requirements and costs
• Fitout considerations and planning from start to finish
• Designs & costs depending on size etc
• Complete step by step guide and timeline of starting
• your own practice
• The entire process and important considerations
• for BUYING a practice
• Staffing considerations for you
• Lease considerations
• Total initial outlay, costs and budgets
• Finance and loan considerations
• Minimizing and managing overheads in ownership
• Cash flow, breakeven points and expenses
• MARKETING A-Z

The business of dentistry is no longer just about exceptional clinical skills. Get the business fundamentals to run a successful practice and lead your team into the future with this 4 hours online seminar.

This workshop is specifically designed for Practice Owners and Practice Managers and will provide tools and strategies in each of these areas:

1. BOOST Practice Value

Increase production with an enhanced patient experience

• Increase production and practice value through a solid and consistently positive patient experience
• Impact patient retention
• Build patient confidence in the practice at every point of contact
• Align the team and get everyone on the same page

2. DRIVE Financial Outcomes

Know the numbers to optimise profitability and practice growth

• Understand the story behind the numbers
• The top 5 KPIs you’ll want to track and why
• Benchmarks: how do your numbers compare to industry benchmarks?
• Planning and forecasting towards better business strategy

3. GROW the Patient Base

Marketing to attract patients

• Know and understand your target patients
• Tips for thorough and targeted marketing communication
• Maximise website content, social marketing and SEO

4. ENGAGE Your Team

Effective leadership is the foundation of every practice

• Agile Leadership for times of change and uncertainty
• Shifting your own Mindset and lifting your Emotional Intelligence
• The 3 keys to keeping team members motivated

This course is run using an online training software called Zoom. You will be able to see and hear the presenters as well as view their presentation on the screen by using your webcam and your microphone and you will be engaged on various topics using the chat tool, question polls and other live online activities.

Workshop runs for 4 hours, 8:30am – 12:30pm AEST

[Live online training] The Patient Experience (PX) has become the key point of difference and is your new competitive edge. Learn how to take the patient experience to a higher level by creating a patient-focussed culture.

Each participant must complete these three modules to gain access to CPD points and certificate

What will be covered:

Module 1 – Patient Focussed Culture (2 hours)

• Exploring the purpose of a Patient Focussed Vision and Culture
• Understanding patient behaviours
• Shaping the practice systems and protocols through the eyes of the patient
• Monitor and measure the impact of a Patient Focussed strategy

Module 2 – The Patient Journey (2 hours)

• Identification of patient touch points that will optimise the patient journey
• “Walk of the Patient” – Creating an aligned and consistent experience at each touch point of the patient journey, incorporating protocols that will optimise the patient experience

Module 3 – Creating Patients for Life (2 hours)

• Five Phases for building loyal long-term loyal patient relationships
• Diagnostics to assist in identifying gaps and inconsistencies in the Patient Experience
• Equip the team with tools and processes that will empower them to avoid and solve problems during patient interactions

What you receive:

• Workbook, handouts & resources
• Recording of live session for 48 hours
• Certificate of completion

The online program is a total of three modules and will be delivered online via the ZOOM platform with chats, polls and breakout rooms to enhance engagement.

Each participant must complete these three modules to gain access to CPD points and certificates.

AUDIENCE	Suitable for any person who is charged with managing and leading a dental team and are wanting to further their leadership competencies

In our post-COVID climate, many practices have reported being busier than ever. So, how do we maximise our services to meet the demand of our patients during this time?
With limited travel, many kiwis have revaluated their spending, and are now focusing on healthcare and aesthetics. This full day lecture will look at how you can continue to offer comprehensive dentistry, while also providing flexible, staged solutions at an affordable rate. Join us as we host Dr Andrea Shepperson for a day of insightful lectures and a half-day hands-on workshop exploring the themes of dental practice in a post-COVID world.
Lecture topics include:

• The current health and economic landscape
• Aesthetic dentistry, wellbeing, stress and desire for a confident smile
• Affordable, flexible and staged treatment planning
• Composites and the art of injectable aesthetics
  Follow on from the lecture with a half day hands-on. This will cover the practical application of adding aesthetic value with efficient composite resin veneers.

A Practical Approach to Navigating the Dento-Legal Environment

We owe it to our patients, and ourselves, to be the best practitioners we can be – and this goes beyond clinical expertise. In a world of information overload and competing demands on our time, it is often difficult to just get to the core facts of an issue without having to negotiate a large amount of unnecessary material.

This course is designed to resolve that for participants by drawing on the presenter’s experience and distilling, in a single day, the most important considerations for dental practitioners regarding dental records, consent and complaint management. Being aware of our obligations and how to meet them, as well as identifying the strategies and tools to minimise risk, are key to a satisfying professional career. This is a day to clear up any confusion, be reassured by what you are already doing well and learn what needs to be done to address any areas requiring your attention.

Topics include

• Dentists and the law

• Dental Records – What do I need to know? What do I need to do?

• A guide to consent in the dental environment

• Complaint management – handling the dissatisfied patient

Learning Objectives

Experiencing a varied combination of lectures, case examples and video presentations, course participants will gain an understanding of: 

• The legal and statutory environments applicable to dental practise

• How to satisfy the expectations of the regulators regarding dental records by complying with the Health Records good practice principles of the AHPRA Code of Conduct

• How to meet obligations with respect to privacy, confidentiality and security, as well as how to respond appropriately to requests for dental records

• Considerations around the consent process – getting the terminology right, patient autonomy, capacity, documentation, the consequences of proceeding without consent

• Why people complain, strategies to put in place to reduce risk, how to manage the dissatisfied patient, dealing effectively with the dilemma of ceasing to treat

In our post-COVID climate, many practices have reported being busier than ever. So, how do we maximise our services to meet the demand of our patients during this time?
With limited travel, many kiwis have revaluated their spending, and are now focusing on healthcare and aesthetics. This full day lecture will look at how you can continue to offer comprehensive dentistry, while also providing flexible, staged solutions at an affordable rate. Join us as we host Dr Andrea Shepperson for a day of insightful lectures and a half-day hands-on workshop exploring the themes of dental practice in a post-COVID world.
Lecture topics include:

• The current health and economic landscape
• Aesthetic dentistry, wellbeing, stress and desire for a confident smile
• Affordable, flexible and staged treatment planning
• Composites and the art of injectable aesthetics
  Follow on from the lecture with a half day hands-on. This will cover the practical application of adding aesthetic value with efficient composite resin veneers.

This workshop is specifically designed for Practice Owners and Practice Managers and will provide tools and strategies in each of these areas:

1. BOOST Practice Production

Increase production with an enhanced patient experience

• Increase production and practice value through a solid and consistently positive patient experience
• Impact patient retention
• Build patient confidence in the practice at every point of contact
• Align the team and get everyone on the same page

2. DRIVE Financial Outcomes

Know the numbers to optimise profitability and practice growth

• Understand the story behind the numbers
• The top 5 KPIs you’ll want to track and why
• Benchmarks: how do your numbers compare to industry benchmarks?
• Planning and forecasting towards better business strategy

3. GROW the Patient Base

Marketing to attract patients

• Know and understand your target patients
• Tips for thorough and targeted marketing communication
• Maximise website content, social marketing and SEO

4. ENGAGE Your Team

Effective leadership is the foundation of every practice

• Agile Leadership for times of change and uncertainty
• Shifting your own Mindset and lifting your Emotional Intelligence
• The 3 keys to keeping team members motivated

This course is run using an online training software called Zoom. You will be able to see and hear the presenters as well as view their presentation on the screen by using your webcam and your microphone and you will be engaged on various topics using the chat tool, question polls and other live online activities.

It’s crucial to protect our patients, ourselves and the practice. At this Live Online Training session we detail the current essential guidelines and regulations to Get Safe, Be Safe and Stay Safe.

You will learn about:

• The essential documentation you need to have in your dental practice now.
• Who is ultimately responsible and accountable.
• Why consistent training is a fundamental part of achieving and maintaining compliance.
• The quality assurance tools and processes you need to have in place to Stay Safe.

Regardless of where you are up to in your process to achieve compliance in your dental practice, this is a great checkpoint for everyone to ensure you are up to date and across current legislation and requirements.

This live online training session focuses on the non-clinical elements of Infection Prevention and Control.

Live online training

Our live interactive courses are run by our expert trainers in a virtual classroom training environment. You will be engaged in a variety of topics using chat tools, question polls, breakout rooms and other live online activities! To engage in the training we recommend that you use your webcam and microphone to get the full immersive experience.

About PrimeGo

All live online training is supported by the PrimeGo, where you can review upcoming event sessions, pre and post readings, and complete quizzes, surveys and your certificate.

Come back as often as you wish to review learning, keep your profile updated, reflect on the latest Prime news and connect in the discussion channels.

CPD Accreditation

Australian clinicians are required to make their own assessment as to the number of hours of Non-Scientific Continuing Education each course provides. This course is eligible for NZDA CPD points.

Prime Practice guarantees courses are compliant with the current Dental Board of Australia Guidelines on Continuing Professional Development.

* Number of accredited CPD hours depends on the length of the workshop.

Standard Precautions make up an integral part in maintaining effective Infection Prevention management so that your entire practice is always safe and compliant. To achieve this, every practice needs to implement consistent processes so that everyone is always doing the right thing.

When it comes to keeping the practice safe and compliant, it is not just one person’s responsibility.

In fact, the whole team plays an important role in managing Infection Prevention. Standard Precautions has an integral part to play in maintaining effective Infection Prevention management.

Frustrations can often present themselves when different team members do different things; especially when one person may have joined the team from another practice that did things slightly differently. Each practice is different, so having every team member trained in implementing your policies and procedures consistently means frustration and confusion can be eliminated.

In this training session, you and your team will learn the importance of Standard Precautions to break the infectious cycle and keep all dental team members and your patients safe.

–  Prevention is better than control. Gain a clear understanding of what Standard Precautions are and how it is important to achieve these efficiently and effectively.

–  Consistency is the key to success. Identify where processes can fail and how to achieve a reproducible workflow so that everyone is doing the right thing in exactly the way your practice requires it.

Preventing transmission of diseases helps to protect the practice – not just from a well-being and safety perspective, but the reputation of the entire practice as well.

This live online training session looks at the clinical elements of Infection Prevention and Control with a focus on team safety and management of the reprocessing workflow in the treatment room.

CPD Accreditation

Australian clinicians are required to make their own assessment as to the number of hours of Non-Scientific Continuing Education each course provides. This course is eligible for NZDA CPD points.

Prime Practice guarantees courses are compliant with the current Dental Board of Australia Guidelines on Continuing Professional Development.

* Number of accredited CPD hours depends on the length of the workshop.

The launch of 3Shape Unite for dental clinics has also made it possible for labs to become an app in the Unite Store. This means easy connectivity and a platform to showcase your lab’s offering to existing and potential customers. In this webinar, 3Shape experts will guide you through the process of creating and optimizing your lab’s profile. 

This webinar covers:
– An introduction to 3Shape Unite
– Unite Store and the benefits of creating a Lab profile in the store
– Lab app creation processJenni Tuokko, CDT – 3Shape Global Clinical Training Manager

All branches of Infection Prevention & Control in the dental practice lead to sterilisation and how effectively your instruments and devices are reprocessed to stop the spread of infectious diseases. Sterilisation is the end goal that ensures our team members and patients are safe.

It is common in most practices for all team members to undertake reprocessing duties from time to time. While dental assistants or a Sterilisation Nurse may undertake these duties regularly, there may be circumstances that see a Front Office Co-ordinator or even a Practice Manager jumping in to help. But, as clinicians are ultimately accountable for this reprocessing workflow, it is important that they also have a clear understanding of how sterilisation is achieved before they reuse an instrument in a patient’s mouth.

In this training session, you and your team will learn…

– How sterilisation fits into the accountability vs responsibility model of your Infection Prevention Management Plan.

– Common workflow issues in sterilisation areas.

– How poor room design and limited space can hugely impact the overall efficiency of the practice.

– Where sterilisation procedures can fail and how to minimise the risk of a breach.

– Understand the required testing, monitoring, recording and storage of cycle data – if it’s not recorded it’s not done!

This live online training session moves away from the treatment room and focus on the reprocessing workflow in the sterilisation area.

CPD Accreditation

Australian clinicians are required to make their own assessment as to the number of hours of Non-Scientific Continuing Education each course provides. This course is eligible for NZDA CPD points.

Prime Practice guarantees courses are compliant with the current Dental Board of Australia Guidelines on Continuing Professional Development.

* Number of accredited CPD hours depends on the length of the workshop.

Course Overview

Learn how to assess the financial health of your practice and use data to inform practice improvements.

There are many facets to practice improvement that are more than just looking at your bottom line. Learn what the numbers tell you about your practice and how benchmarking can lead to significant improvements.

Learning Objectives

At the end of this seminar, attendees will be able to

• The advantages and disadvantages of different corporate structures
• How to read a profit and loss statement
• How to identify areas of practice improvement through benchmarking.

Hello Brighton Study Club Members,

I kindly invite you all to attend our first meeting for 2022 with Dr Gerard Clausen as our guest speaker.

The evening will be held at Sandringham Yacht Club.

Due to changes at SYC, depending on the numbers of ITI Brighton Study Club members attending, we may not be able to host additional guest, both ITI members and non-members, though I am happy to start a waiting list.

TOPIC – Regulation, risk and records

This presentation will review the current regulatory environment and the claims / notifications incidence, specific to dentistry. Certain clinical procedures which are high risk, along with clinical examples, will be presented.

Key learning outcomes

1. Understand the current regulatory environment
2. Understand the current risk environment
3. Recognise procedures that increase risk exposure
4. Records; the single most important defence tool

Not only are the number of agents that our patients are using is increasing, including the increased use of “alternate” or “complimentary” medications, but also their complexity, with the advent of potent, targeted, biological agents. The result is an increasing number of our patients will be at greater risk of adverse effects from their medications.  

These adverse effects include the impeding of the safe delivery of dental treatment and the adverse oral and dental manifestations and complications related to the use of medications.

This one-day lecture program aims to identify those patients, the medications they are taking and those drugs that are dangerous to the provision of safe dental care for our patients.

Control your appointment book so that it’s an ideal day at the practice every day. Discover the difference that pre-blocking and running on time will make to your patient experience. Learn the best practices that will best support your patient booking needs.

Appointment Book Scheduling

A poorly managed appointment book affects all aspects of your practice. Your appointment book controls everything in the practice, so it is imperative that it is managed and utilised effectively. Even if you have had a well-managed appointment schedule in the past, it is likely that changes will be needed to accommodate the impact of COVID-19.

In this course, you will learn proven strategies to help create the ideal day, week and month for your practice. You will discover the benefits of pre-blocking and how this time-management technique can support you to gain control of your appointments.

You will learn how to create an individual appointment book template that you can use immediately after the session. You will explore other industry standards that are being implemented to help support and manage the appointment book and further enhance the dental patient experience.

Minimise disruption to your ideal day by preventing cancellations and keeping your patients and team happy too. Support your team to manage cancellations effectively through the use of protocols, and transform your regularly late patients into punctual patients.

AUDIENCE	Dentist, Hygienist / Therapist, Practice Owner, Practice Manager, Dental Assistant / Nurse, Front Office Coordinator.

Handling Emergencies

Handling emergencies successfully without having to ‘squeeze’ patients into your appointment book and, at the same time, ensuring you manage their expectations, is not an easy task for the Front Office Team.

The key lies in understanding the objectives of an emergency appointment, and ensuring the whole team is aligned with strategies to achieve them.

In this course, we reveal a four-step process for working with patients who want to be ‘squeezed in’, remembering that these patients will expect their dental problems to be solved today. To support your Front Office Team and help them handle emergencies we will provide you with the targeted communication tools, checklists and resources needed to manage

Live online training

Our live interactive courses are run by our expert trainers in a virtual classroom training environment. You will be engaged in a variety of topics using chat tools, question polls, breakout rooms and other live online activities! To engage in the training we recommend that you use your webcam and microphone to get the full immersive experience.

About PrimeGo

All live online training is supported by the PrimeGo, where you can review upcoming event sessions, pre and post readings, and complete quizzes, surveys and your certificate.

Come back as often as you wish to review learning, keep your profile updated, reflect on the latest Prime news and connect in the discussion channels.

CPD Accreditation

Australian clinicians are required to make their own assessment as to the number of hours of Non-Scientific Continuing Education each course provides. This course is eligible for NZDA CPD points.

Prime Practice guarantees courses are compliant with the current Dental Board of Australia Guidelines on Continuing Professional Development.

* Number of accredited CPD hours depends on the length of the workshop.

Build enthusiasm, generate commitment and inspire your team by learning how to conduct a well-facilitated daily meeting that will improve team work and the effectiveness of internal communications.

Huddles & Team Meetings :

Good communication systems are the backbone of success in any dental practice. The lack of these systems can lead to operational breakdowns leading to additional stress for the entire team. During times of uncertainty and change, such as we are experiencing from COVID-19, communicating effectively is more crucial than ever.

The best time to build enthusiasm, generate commitment and inspire your team is right now. In this course you will learn how to foster and promote great team spirit by incorporating systems which enable regular intra-team communication.

• Team Huddles: You will learn the mechanics of how to run a well-facilitated daily meeting, of what we call the Daily Huddle. The Daily Huddle promotes teamwork and encourages open communication amongst everyone in the team resulting in a smooth, flowing day with reduced stress. As business resumes for all practices, find out how your huddles can be used to support your team and your patients through the impact of COVID-19.
• Team Meetings: We will also cover how to get the most out of your regular team meetings by applying some simple guidelines and facilitation techniques. Meeting remotely, as many practices have done during the COVID-19 shutdowns and restrictions, have become the ‘new normal’. Learn how to get the most out of remote meetings and managing them so they are as effective as meeting face-to-face.

By encouraging an environment where communication flows positively, the practice will be able to function more productively and effectively.

Live online training

Our live interactive courses are run by our expert trainers in a virtual classroom training environment. You will be engaged in a variety of topics using chat tools, question polls, breakout rooms and other live online activities! To engage in the training we recommend that you use your webcam and microphone to get the full immersive experience.

About PrimeGo

All live online training is supported by the PrimeGo, where you can review upcoming event sessions, pre and post readings, and complete quizzes, surveys and your certificate.

Come back as often as you wish to review learning, keep your profile updated, reflect on the latest Prime news and connect in the discussion channels.

CPD Accreditation

Australian clinicians are required to make their own assessment as to the number of hours of Non-Scientific Continuing Education each course provides. This course is eligible for NZDA CPD points.

Prime Practice guarantees courses are compliant with the current Dental Board of Australia Guidelines on Continuing Professional Development.

* Number of accredited CPD hours depends on the length of the workshop.

AUDIENCE	Dentist, Hygienist / Therapist, Practice Owner, Practice Manager, Dental Assistant / Nurse, Front Office Coordinator.

Learn effective leadership communication skills so even the toughest conversation don’t have to be tough.

Each participant must complete these three modules to gain access to CPD points and certificate

What will be covered:

Module 1 – Giving and receiving feedback (2 hours)

• Understand why feedback is a critical leadership tool
• Creating clarity for your team by giving feedback
• Discuss cases of tough conversations at work
• Develop your own skills in both giving and receiving feedback
• How to create a culture of feedback in the workplace

Module 2 – Communication skills for dealing with a tough conversation (2 hours)

• Understand the must-have tools for effective communication
  • Listening techniques
  • Questioning techniques

• Practice the skills of assertive communication
• Learn more about how to stick to facts rather than emotions
• Understand the power of not acting on assumptions

Module 3 – 5 Steps to handling tough conversations (2 hours)

• Put together the tools form the first two modules in order to:
  • Plan for your tough conversation
  • Being well prepared

• Get useful advice from your peers

What you receive:

• Workbook, handouts & resources
• Recording of live session for 48 hours
• Certificate of completion

The online program is a total of three modules and will be delivered online via the ZOOM platform with chats, polls and breakout rooms to enhance engagement.

Each participant must complete these three modules to gain access to CPD points and certificates.

AUDIENCE	Suitable for any person who is charged with managing and leading a dental team and are wanting to further their leadership competencies

Presented over 3 dates:

• 2, 9 & 16 Mar 2022

Course  Overview

As health care providers, the oral health team treats a board spectrum of patients who present with significant co-morbidity. These medical conditions come with increased risk in having a medical emergency during treatment or whilst in care. It is a community expectation that, as a health care provider, the oral health team can manage such emergencies until emergency services take over. 

This course seeks to provide participants with the necessary skill set to meet not only the mandatory Board requirements but also the community expectations in the area of medical emergencies in the dental surgery. The course uses skilled providers of emergency medical training in conjunction with the latest high fidelity simulation training. Furthermore, this course has been modified by dentists for dentists reflecting real emergencies that have occurred in surgeries. Participants will be given protocol guides to assist in establishing medical emergency response at their surgeries.

We recognise that emergency medical treatment is not confined to the skill set of one person but rather there is a team approach to a successful outcome, therefore we encourage that dentists participating bring other members of their team.  To facilitate this additional participant, non-dentist team members, are welcome at a significantly reduces rate.

Learning Objectives

• Identifying the risk patients and staff pose
• Recognising the importance of appropriate protocols
• Recognising the importance of teamwork and the need to practice as a team
• Knowing your emergency equipment and drugs, and 
• Develop the skills and knowledge to deal with a medical emergency

What You Will Learn:

The Case Acceptance MasterClass will teach you how to:

• Apply communication techniques to get the “YES”
• Treatment plan for efficiency and productivity
• Build a patient base who comes back to you
• Have a productive appointment book

Who Should Attend:

Dentists and Team Members

3 Reasons You Should Be There:

1. Get Actionable Content
2. Get inspired and give your patients HOPE
3. Get REAL RESULTS

Attending this workshop is ESSENTIAL because you will be learning from Australia’s most experienced and successful Dental Coach. Over 4 decades of experience teaches and motivates you to get results chairside you have always wanted and perhaps haven’t known how.

Gain skills you will incorporate as your everyday practice to increase Case Acceptance that also build a constant stream of referrals.

COURSE TOPICS:

– Getting to the “YES” – Case Acceptance Technique

– Dealing with Patient Objections

Discussing Fees

– Business of Dentistry

Communication Styles

– Dealing with Different Personality Types

– Welcoming and Exiting a Patient

– Likeability

– Non Verbal Communication

– Dealing With Patient Complaints

– What to do When Things Go Wrong

– Interpersonal Communication Skills – NVC

– Conflict Resolution

– Emotions Chart

– First Impressions Count: How your Personal Apperance Matters

Treatment Planning

– Case Diagnosis

– Records

– Photography

– Efficient Treatment Planning

– Health Funds

– CDBS Medicare

Emotional Management

– Dealing with Running Late

– Dealing with Failure

– Self Awareness

– Emotional Awareness

SPEAKERS

DR JEFFREY KHO

Dr Jeffrey Kho is one of Dentistry’s Top Entrepreneurs. Graduating from the University of Queensland with Honors in 2005, he opened his first clinic at the age of 26 and has now started a total of five successful clinics in South East Queensland. He is the founder of AHC Dental Education which runs courses targeted for graduate dentists. Dr Kho serves as the head national trainer for an international clear aligner company and lectures both nationally and internationally.

KATHY METAXAS

Kathy Metaxas is highly regarded as Australia’s Leading Dental Coach. Having been involved in the field of Dentisty for over four decades, she has assisted thousands of Practitioners and their team to achieve results beyond what they and their Patients expect. She has helped dental professionals both locally and internationally across Australia, New Zealand, Singapore, Canada and the United States to exceed levels of success beyond their expectations.

Kathy has built an outstanding reputation for providing solid and up to date management principles and systems delivered in a fast paced, fun and highly motivating style. You are guaranteed to leave the MasterClass with proven strategies on how to live a fulfilling and rewarding dental career.

CPD Hours:

16

SPACES ARE STRICTLY LIMITED SO REGISTER TODAY! THIS IS A MUST ATTEND COURSE!

Refund Policy:

1) Option to transfer to another course date within 1 year

2) Cancellations more than 30 days before course start date – full refund minus $200 administration fee

3) Cancellations between 15 to 29 days before course start date – 75% refund minus $200 administration fee

4) Cancellations between 8 to 14 days before course start date – 50% refund minus $200 administration fee

5) Cancellations between 0 to 7 days before course start date – no refund