3-Module Course runs over three consecutive weeks:

April 13, 20 and 27, 2021

Each participant must complete these three modules to gain access to CPD points and certificate

What will be covered:

Module 1 – Leading with Clarity and Purpose (2 hours)

• The importance of having of a strong vision/mission statement that provides clarity, purpose and awareness to assist in creating a collaborative and aligned team
• Understand the importance of each team member having clarity about their role and how their role contributes and connects to the purpose and success of the business
• Learn how to inspire your team with passion and purpose to achieve greater results

Module 2 – Team Motivation and Engagement (2 hours)

• Understanding the key drivers that create a high performing, engaged and motivated team including:
  • Building an environment of Psychological Safety and a ‘speak up’ culture
  • Understanding the critical role of building trust and mutual respect

Module 3 – Responsibility and Ownership in the Workplace (2 hours)

• Understand how an increased sense of accountability will raise motivation and boost engagement levels
• Learn how to create a culture of ownership where the team is responsible and accountable for their actions, behaviours, performance and decisions

What you receive:

• Workbook, handouts & resources
• Recording of live session for 48 hours
• Certificate of completion

The online program is a total of three modules and will be delivered online via the ZOOM platform with chats, polls and breakout rooms to enhance engagement.

Each participant must complete these three modules to gain access to CPD points and certificates.

Course Overview

There are so many people out there doing what you’re doing. So, how do you make your practice stand out? Three things;

• Relationships;
• Being an expert leader and
• Providing engaging content that provides value.

How do you achieve this? Through video! 

Studies show that 54% of consumers want to see more video content from a brand or business they support (Hubspot), Learn how to captivate your audience within seconds and make your practice really stand out.

The business of dentistry is no longer just about exceptional clinical skills. Get the business fundamentals to run a successful practice and lead your team into the future with this 4 hours online seminar.

This workshop is specifically designed for Practice Owners and Practice Managers and will provide tools and strategies in each of these areas:

1. BOOST Practice Value

Increase production with an enhanced patient experience

• Increase production and practice value through a solid and consistently positive patient experience
• Impact patient retention
• Build patient confidence in the practice at every point of contact
• Align the team and get everyone on the same page

2. DRIVE Financial Outcomes

Know the numbers to optimise profitability and practice growth

• Understand the story behind the numbers
• The top 5 KPIs you’ll want to track and why
• Benchmarks: how do your numbers compare to industry benchmarks?
• Planning and forecasting towards better business strategy

3. GROW the Patient Base

Marketing to attract patients

• Know and understand your target patients
• Tips for thorough and targeted marketing communication
• Maximise website content, social marketing and SEO

4. ENGAGE Your Team

Effective leadership is the foundation of every practice

• Agile Leadership for times of change and uncertainty
• Shifting your own Mindset and lifting your Emotional Intelligence
• The 3 keys to keeping team members motivated

This course is run using an online training software called Zoom. You will be able to see and hear the presenters as well as view their presentation on the screen by using your webcam and your microphone and you will be engaged on various topics using the chat tool, question polls and other live online activities.

Workshop runs for 4 hours, 8:30am – 12:30pm AEST

Learn straightforward strategies to reduce risk, ensure good practice and improve efficiency.

Be guided through the principles and participate in a demonstration of the key concepts using a range of equipment and materials. Examine your current processes and explore the options.

You will learn about:

• Standard and transmission-based precautionsIncluding maintaining your COVID Safe Plan
• Working safely and efficiently
• Reprocessing instruments and equipment, includingCleaning methods – the role of detergents, ultrasonic cleaners and washer disinfectors
• Tracking and the most efficient implementation in your practice
• Sterilisation – documenting and releasing loads
• Validation – clarify your role and the technician’s role.

Recruiting for any role can be a challenge in itself. Learn how to analyse the need for new team members, advertise the role and short-listing. We’ll also show you how to prepare and run successful interviews, ensuring you hire the right person for the job.

Audience: Practice Owner, Practice Manager, anyone involved in the recruitment of new team members.

Learning Objectives:

1. Master the Science & Art of the recruitment process so that you ‘gain’ the right person for every role in your practice.
2. Discover how to identify when you need to recruit and what you want from the successful candidate.
3. Learn the essential 6 steps to successful recruitment to build your own self-managed team.

Live online training

Our live interactive courses are run by our expert trainers in a virtual classroom training environment. You will be engaged in a variety of topics using chat tools, question polls, breakout rooms and other live online activities! To engage in the training we recommend that you use your webcam and microphone to get the full immersive experience.

About PrimeGo

All live online training is supported by the PrimeGo, where you can review upcoming event sessions, pre and post readings, and complete quizzes, surveys and your certificate.

Come back as often as you wish to review learning, keep your profile updated, reflect on the latest Prime news and connect in the discussion channels.

CPD Accreditation

Australian clinicians are required to make their own assessment as to the number of hours of Non-Scientific Continuing Education each course provides. This course is eligible for NZDA CPD points.

Prime Practice guarantees courses are compliant with the current Dental Board of Australia Guidelines on Continuing Professional Development.

* Number of accredited CPD hours depends on the length of the workshop.

Course Description

Fear and stressors, altered work patterns and physical barriers create conflict. At AHIG we are experiencing an increase in the number of member calls for assistance with workplace conflict. Employment lawyer David presents a one hour webinar on the importance of reacting quickly to conflict, how to deal with conflict and when you may need to bring in external mediation.

Join our webinar and learn;

• What happens when conflict is left unchecked
• When to start the process of conflict resolution
• How does your workplace policy on conflict fit in
• When to call in help
• Note: This webinar with deal with general conflict issues, workplace Bullying & harassment will be discussed in a follow up webinar. 

3-Module Course runs over three consecutive weeks:

April 13, 20 and 27, 2021

Each participant must complete these three modules to gain access to CPD points and certificate

What will be covered:

Module 1 – Leading with Clarity and Purpose (2 hours)

• The importance of having of a strong vision/mission statement that provides clarity, purpose and awareness to assist in creating a collaborative and aligned team
• Understand the importance of each team member having clarity about their role and how their role contributes and connects to the purpose and success of the business
• Learn how to inspire your team with passion and purpose to achieve greater results

Module 2 – Team Motivation and Engagement (2 hours)

• Understanding the key drivers that create a high performing, engaged and motivated team including:
  • Building an environment of Psychological Safety and a ‘speak up’ culture
  • Understanding the critical role of building trust and mutual respect

Module 3 – Responsibility and Ownership in the Workplace (2 hours)

• Understand how an increased sense of accountability will raise motivation and boost engagement levels
• Learn how to create a culture of ownership where the team is responsible and accountable for their actions, behaviours, performance and decisions

What you receive:

• Workbook, handouts & resources
• Recording of live session for 48 hours
• Certificate of completion

The online program is a total of three modules and will be delivered online via the ZOOM platform with chats, polls and breakout rooms to enhance engagement.

Each participant must complete these three modules to gain access to CPD points and certificates.

The impact of workplace B & H and workplace violence on an employees mental and physical health is finally beginning to be discussed in open forums. It is now time to act.

In this webinar you will learn; 

• responsibility of employees
• responsibility of managers
• difference between bullying and harassment and relevant legislation
• the importance of creating a healthy workplace
• Work Safe has recently launched workplace wellbeing policy & factsheets – get the link
• when you need to call in an external investigator to deal with B & H

The impact of workplace B & H and workplace violence on an employees mental and physical health is finally beginning to be discussed in open forums. It is now time to act.

In this webinar you will learn; 

• responsibility of employees
• responsibility of managers
• difference between bullying and harassment and relevant legislation
• the importance of creating a healthy workplace
• Work Safe has recently launched workplace wellbeing policy & factsheets – get the link
• when you need to call in an external investigator to deal with B & H

Proper induction of new team members is imperative to a smoothly run practice. Learn to effectively integrate new recruits into your team. We’ll provide you with all the tools, development plans and check-lists you’ll need!

Audience: Practice Owner, Practice Manager, anyone involved in the induction and onboarding of new team members.

Learning Objectives:

1. Learn how great onboarding sets your new team members up for success
2. Discover how to use these proven tools to support onboarding and train new team members to excel
3. Embed learning as part of your workplace culture with Development Plans and Mentoring to engage valuable team members

Live online training

Our live interactive courses are run by our expert trainers in a virtual classroom training environment. You will be engaged in a variety of topics using chat tools, question polls, breakout rooms and other live online activities! To engage in the training we recommend that you use your webcam and microphone to get the full immersive experience.

About PrimeGo

All LOT is supported by the PrimeGo, where you can review upcoming event sessions, pre and post readings, and complete quizzes, surveys and your certificate.

Come back as often as you wish to review learning, keep your profile updated, reflect on the latest Prime news and connect in the discussion channels.

CPD Accreditation

Australian clinicians are required to make their own assessment as to the number of hours of Non-Scientific Continuing Education each course provides. This course is eligible for NZDA CPD points.

Prime Practice guarantees courses are compliant with the current Dental Board of Australia Guidelines on Continuing Professional Development.

* Number of accredited CPD hours depends on the length of the workshop.

Managing your team’s performance is a critical piece of the HR puzzle. Timely conversations and reviews will help your team grow. Learn exactly how to set expectations and how to use competencies as key measures of success!

Audience: Practice Owner, Practice Manager, anyone involved in the development and reviews of new team members.

Learning Objectives:

1. Discover why we call them Development Reviews and how they are different from Performance Reviews.
2. Learn how to deliver powerful feedback well, how it helps to retain key team members, and why it is important in the Review Cycle.
3. Identify the key resources you need for successful Development Reviews.

Live online training

Our live interactive courses are run by our expert trainers in a virtual classroom training environment. You will be engaged in a variety of topics using chat tools, question polls, breakout rooms and other live online activities! To engage in the training we recommend that you use your webcam and microphone to get the full immersive experience.

About PrimeGo

Our live online training is supported by the PrimeGo, where you can review upcoming event sessions, pre and post readings, and complete quizzes, surveys and your certificate.

Come back as often as you wish to review learning, keep your profile updated, reflect on the latest Prime news and connect in the discussion channels.

CPD Accreditation

Australian clinicians are required to make their own assessment as to the number of hours of Non-Scientific Continuing Education each course provides. This course is eligible for NZDA CPD points.

Prime Practice guarantees courses are compliant with the current Dental Board of Australia Guidelines on Continuing Professional Development.

* Number of accredited CPD hours depends on the length of the workshop.

The impact of workplace B & H and workplace violence on an employees mental and physical health is finally beginning to be discussed in open forums. It is now time to act.

In this webinar you will learn; 

• responsibility of employees
• responsibility of managers
• difference between bullying and harassment and relevant legislation
• the importance of creating a healthy workplace
• Work Safe has recently launched workplace wellbeing policy & factsheets – get the link
• when you need to call in an external investigator to deal with B & H

It’s crucial to protect our patients, ourselves and the practice. At this Live Online Training session we detail the current essential guidelines and regulations to Get Safe, Be Safe and Stay Safe.

You will learn about:

• The essential documentation you need to have in your dental practice now.
• Who is ultimately responsible and accountable.
• Why consistent training is a fundamental part of achieving and maintaining compliance.
• The quality assurance tools and processes you need to have in place to Stay Safe.

Regardless of where you are up to in your process to achieve compliance in your dental practice, this is a great checkpoint for everyone to ensure you are up to date and across current legislation and requirements.

This live online training session focuses on the non-clinical elements of Infection Prevention and Control.

Live online training

Our live interactive courses are run by our expert trainers in a virtual classroom training environment. You will be engaged in a variety of topics using chat tools, question polls, breakout rooms and other live online activities! To engage in the training we recommend that you use your webcam and microphone to get the full immersive experience.

About PrimeGo

All live online training is supported by the PrimeGo, where you can review upcoming event sessions, pre and post readings, and complete quizzes, surveys and your certificate.

Come back as often as you wish to review learning, keep your profile updated, reflect on the latest Prime news and connect in the discussion channels.

CPD Accreditation

Australian clinicians are required to make their own assessment as to the number of hours of Non-Scientific Continuing Education each course provides. This course is eligible for NZDA CPD points.

Prime Practice guarantees courses are compliant with the current Dental Board of Australia Guidelines on Continuing Professional Development.

* Number of accredited CPD hours depends on the length of the workshop.

The Australian Dental Industry Association (ADIA) is super excited to announce the launch of the next event in the ADX suite of events, ADX Melbourne! From Thursday 6 – Saturday 8 May 2021, ADX Melbourne will be held at the Melbourne Convention Exhibition Centre.

Plans are well underway for ADX Melbourne, the next event in the ADX series, preceding ADX Sydney in 2022.

ADX Melbourne will continue to be a place where the nation’s dental community can come together to see more, buy more, and learn more. ADX Melbourne will allow attendees to experience the latest innovations, technologies and techniques as well as network with professionals from across the dental industry.

ADX Melbourne Highlights

• Australia’s premier dental event
• Extended opening hours giving you more time to talk to customers
• 9000+ square metres of exhibition space
• CPD Program
• Learning Labs
• Free onsite creche
• ADX Melbourne Opening Breakfast
• Women In Dentistry Breakfast
• 2021 Australian Dental Industry Awards

Australia’s premier dental event

The intended audience for this event includes:

• Dental Assistants
• Dental Hygienists
• Dental Industry Personnel
• Dental Prosthetists
• Dental Technicians
• Dental Therapists
• Dento Maxillofacial Radiologists
• Endodontists
• Forensic Odontologists
• General Dentists
• Oral and Maxillofacial Surgeons
• Oral Health Therapists
• Oral Pathologists
• Oral Surgeons
• Orthodontists
• Others
• Paediatric Dentists
• Periodontists
• Practice Managers
• Prosthodontists
• Specialists in Oral Medicine
• Specialists in Public Health Dentistry
• Specialists in Special Needs Dentistry
• Students

The Australian Dental Industry Association (ADIA) is super excited to announce the launch of the next event in the ADX suite of events, ADX Melbourne! From Thursday 6 – Saturday 8 May 2021, ADX Melbourne will be held at the Melbourne Convention Exhibition Centre.

Plans are well underway for ADX Melbourne, the next event in the ADX series, preceding ADX Sydney in 2022.

ADX Melbourne will continue to be a place where the nation’s dental community can come together to see more, buy more, and learn more. ADX Melbourne will allow attendees to experience the latest innovations, technologies and techniques as well as network with professionals from across the dental industry.

Standard Precautions make up an integral part in maintaining effective Infection Prevention management so that your entire practice is always safe and compliant. To achieve this, every practice needs to implement consistent processes so that everyone is always doing the right thing.

When it comes to keeping the practice safe and compliant, it is not just one person’s responsibility.

In fact, the whole team plays an important role in managing Infection Prevention. Standard Precautions has an integral part to play in maintaining effective Infection Prevention management.

Frustrations can often present themselves when different team members do different things; especially when one person may have joined the team from another practice that did things slightly differently. Each practice is different, so having every team member trained in implementing your policies and procedures consistently means frustration and confusion can be eliminated.

In this training session, you and your team will learn the importance of Standard Precautions to break the infectious cycle and keep all dental team members and your patients safe.

–  Prevention is better than control. Gain a clear understanding of what Standard Precautions are and how it is important to achieve these efficiently and effectively.

–  Consistency is the key to success. Identify where processes can fail and how to achieve a reproducible workflow so that everyone is doing the right thing in exactly the way your practice requires it.

Preventing transmission of diseases helps to protect the practice – not just from a well-being and safety perspective, but the reputation of the entire practice as well.

This live online training session looks at the clinical elements of Infection Prevention and Control with a focus on team safety and management of the reprocessing workflow in the treatment room.

CPD Accreditation

Australian clinicians are required to make their own assessment as to the number of hours of Non-Scientific Continuing Education each course provides. This course is eligible for NZDA CPD points.

Prime Practice guarantees courses are compliant with the current Dental Board of Australia Guidelines on Continuing Professional Development.

* Number of accredited CPD hours depends on the length of the workshop.

This lecture is designed for the entire Dental Team, including Dentists, Oral Health Therapists, Dental Therapists, Hygienists, Practice Managers and Dental Assistants.

COURSE OVERVIEW

Most dentists will use ADA item numbers every working day of their lives, but if you use them incorrectly, you may find yourself in hot water. Under the guidance of Martin and Larissa, learn how to avoid becoming the subject of a health fund or Medicare audit and how to comply with the DBA’s requirements for clinical records. 

Martin has a vast experience in this area, having worked on the ADA Inc. Schedule and having conducted dental practice audits for AHPRA. In this course, Martin will draw on case studies, presenting participants with a particularly tricky clinical case they may experience in general dental practice! Participants are encouraged to bring their own item number questions for Martin to answer in an open forum discussion. 

Topics that will be covered are:

• Australian Schedule of Dental Services and Glossary 
• CDBS item numbers 
• The health fund’s view
• What triggers a health fund audit and how to respond to it 
• Case studies of health fund investigations where clinical records have been major factors
• Commonly investigated item numbers 
• The most misused item numbers and why
• What happens if a health fund considers a claim is fraudulent 
• AHPRA’s view about fraudulent claims 
• DBA record keeping requirements 

Standard Precautions make up an integral part in maintaining effective Infection Prevention management so that your entire practice is always safe and compliant. To achieve this, every practice needs to implement consistent processes so that everyone is always doing the right thing.

When it comes to keeping the practice safe and compliant, it is not just one person’s responsibility.

In fact, the whole team plays an important role in managing Infection Prevention. Standard Precautions has an integral part to play in maintaining effective Infection Prevention management.

Frustrations can often present themselves when different team members do different things; especially when one person may have joined the team from another practice that did things slightly differently. Each practice is different, so having every team member trained in implementing your policies and procedures consistently means frustration and confusion can be eliminated.

In this training session, you and your team will learn the importance of Standard Precautions to break the infectious cycle and keep all dental team members and your patients safe.

–  Prevention is better than control. Gain a clear understanding of what Standard Precautions are and how it is important to achieve these efficiently and effectively.

–  Consistency is the key to success. Identify where processes can fail and how to achieve a reproducible workflow so that everyone is doing the right thing in exactly the way your practice requires it.

Preventing transmission of diseases helps to protect the practice – not just from a well-being and safety perspective, but the reputation of the entire practice as well.

This live online training session looks at the clinical elements of Infection Prevention and Control with a focus on team safety and management of the reprocessing workflow in the treatment room.

CPD Accreditation

Australian clinicians are required to make their own assessment as to the number of hours of Non-Scientific Continuing Education each course provides. This course is eligible for NZDA CPD points.

Prime Practice guarantees courses are compliant with the current Dental Board of Australia Guidelines on Continuing Professional Development.

* Number of accredited CPD hours depends on the length of the workshop.

All branches of Infection Prevention & Control in the dental practice lead to sterilisation and how effectively your instruments and devices are reprocessed to stop the spread of infectious diseases. Sterilisation is the end goal that ensures our team members and patients are safe.

It is common in most practices for all team members to undertake reprocessing duties from time to time. While dental assistants or a Sterilisation Nurse may undertake these duties regularly, there may be circumstances that see a Front Office Co-ordinator or even a Practice Manager jumping in to help. But, as clinicians are ultimately accountable for this reprocessing workflow, it is important that they also have a clear understanding of how sterilisation is achieved before they reuse an instrument in a patient’s mouth.

In this training session, you and your team will learn…

– How sterilisation fits into the accountability vs responsibility model of your Infection Prevention Management Plan.

– Common workflow issues in sterilisation areas.

– How poor room design and limited space can hugely impact the overall efficiency of the practice.

– Where sterilisation procedures can fail and how to minimise the risk of a breach.

– Understand the required testing, monitoring, recording and storage of cycle data – if it’s not recorded it’s not done!

This live online training session moves away from the treatment room and focus on the reprocessing workflow in the sterilisation area.

CPD Accreditation

Australian clinicians are required to make their own assessment as to the number of hours of Non-Scientific Continuing Education each course provides. This course is eligible for NZDA CPD points.

Prime Practice guarantees courses are compliant with the current Dental Board of Australia Guidelines on Continuing Professional Development.

* Number of accredited CPD hours depends on the length of the workshop.